What are the responsibilities and job description for the Team Member position at Quick Quack Car Wash?
Essential Duties and Responsibilities:
- Greets customers as they enter the location.
- Maintains awareness of services provided by Quick Quack Car Wash.
- Explains services provided by Quick Quack Car Wash to customers.
- Assists customers with questions or price discrepancies.
- Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
- Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
- Holds advertising signs and performs other marketing related functions.
- Properly uses sales membership pitch when interacting with new customers.
- Sells additional services and vending items by recognizing opportunities and benefits to the customer.
- Accurately and efficiently completes sales transactions and maintains proper cash accountabilities at POS registers.
- Stocks and maintains merchandise in vending cart.
- Maintains housekeeping and maintenance responsibilities (driveways, restrooms, and car wash).
- Explains car wash entry procedure to customers and follows exact car loading and "prepping" procedures, ensuring employee and/or customer safety is not jeopardized.
- Performs other duties as assigned.
Qualifications and Requirements:
- Excellent customer service skills.
- Must be able to smile and maintain a clean appearance as per the dress and grooming standards.
- Strong verbal communication skills.
- Must be able to read, count, and write accurately.
- Must be able to work various hours, weekends, and holidays.
- Ability to perform repetitive movements over long periods of time.
- High school diploma or equivalent preferred.
- Prolonged periods standing and working on cash register or related equipment.
- Must be able to lift up to 15 pounds at times.
- Quick Quack Car Wash expects all of its Team Members to be clean-shaven, with no facial hair of any kind.
Work Environment and Physical Demands:
Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping.
Eligibility for this role at Quick Quack Car Wash requires a clean driving record, meaning that you may not have any major moving violations or serious preventable accidents within the last 3-5 years. Must have a current Driver’s License (not suspended or expired).
Quick Quack Car Wash is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Quick Quack Car Wash participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
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Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
