What are the responsibilities and job description for the Assistant Shop Manager position at Quick Response?
For over 25 years, Quick Response Fire Protection has proudly provided the design, installation, maintenance, inspections and repairs of fire protection systems within the tri-state area. Along the way, Quick Response has grown to become the largest provider of fire protection systems in the state of New Jersey, providing fire protection services to all industries and property types.
Due to continued growth, we are looking to add an Assistant Shop Manager to our team in Freehold, NJ. In this role, you will be responsible for supporting the Shop Manager in overseeing the daily operations of the shop, ensuring that it runs efficiently and profitably. This role involves supervising team members, maintaining inventory, delivering excellent customer service, and ensuring compliance with company and safety standards. The Assistant Shop Manager also acts as a second-in-command, stepping in to manage the shop when the Shop Manager is unavailable.
Key Responsibilities:
- Team Supervision:
- Assist the Shop Manager in supervising, training, and mentoring shop staff.
- Delegate tasks effectively to ensure smooth workflow across all departments.
- Monitor employee performance and provide feedback to enhance productivity and morale.
- Encourage a positive and team-oriented work environment.
- Operational Support:
- Oversee daily shop operations, including opening and closing procedures.
- Ensure all equipment and facilities are maintained and in proper working condition.
- Address and resolve operational challenges in a timely and efficient manner.
- Implement and follow safety protocols and procedures to maintain a safe work environment.
- Customer Service Excellence:
- Provide outstanding customer service and resolve customer issues or complaints promptly.
- Monitor the quality of service to ensure customer satisfaction and loyalty.
- Assist customers by answering inquiries, providing product knowledge, and making recommendations.
- Inventory Management:
- Assist with ordering, stocking, and maintaining inventory to ensure availability of products and supplies.
- Monitor inventory levels and coordinate with the Shop Manager to address shortages or surplus items.
- Perform regular inventory checks and audits to maintain accuracy.
- Managerial Duties:
- Step into the Shop Manager's role as needed, taking full responsibility for shop operations during their absence.
- Help develop and implement strategies to improve shop performance, sales, and customer engagement.
- Contribute to team meetings and communicate company updates, policies, and initiatives.
Qualifications:
- Proven experience in a retail, shop, or warehouse setting, with previous leadership or supervisory experience
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Familiarity with inventory management systems and point-of-sale (POS) software
- Basic understanding of financial principles, including budgeting and cash handling
- Ability to lift or move materials as required, depending on the nature of the shop
As part of the DU Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.
Why Choose DU Family of Companies?
- Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
- Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
- Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
- Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
- Long-Term Career Relationships: Many of our employees have been with us for 20 years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
- Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.
DU Family of Companies is an affirmative action and equal opportunity employers and does not discriminate based on any legally protected status or characteristic. Minority/Female/Disability/Veteran
DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."
