What are the responsibilities and job description for the Mid Cyber Analyst position at Quick Services LLC?
CLEARANCE REQUIRED: TS/SCI
This job is located at: JBLE, VA
Job description:
The 363rd Intelligence Support Squadron currently has an opening for a Client Systems Specialist to work at Joint-Base Langley Eustis in Hampton, VA. This is an exciting opportunity to use your experience to help the 363rd Intelligence, Surveillance, and Reconnaissance Wing (ISRW) and Air Combat Command Intelligence, Surveillance, and Reconnaissance Major Command. As a Client Systems Specialist will perform Tier-1 support to the Executive Staff, assist help desk support with troubleshooting of customer IT systems. Additionally, the Client Systems Specialist will work with a dynamic team that executes, enables, and protects operations within an enterprise network architecture. The organization supports over 500 customers with requirements that involve desktop hardware and application support, networking, telecommunications, and data center operations. Will provide first-level contact with customers, to include senior leadership personnel and convey resolutions to issues, track and route trouble tickets, and perform additional client-level IT support.
Primary Responsibilities
Performs Tier-1 support to the Executive Staff
Assist help desk support with troubleshooting of customer IT systems.
Support a dynamic team that executes, enables, and protects operations within an enterprise network architecture.
Assist the Org w/ over 500 customers requirements that involve desktop hardware, cyber security, application support, networking, telecommunications, and data center operations.
Will provide first-level contact with customers, to include senior leadership personnel and convey resolutions to issues.
Track and route trouble tickets and perform additional client-level IT support.
Installs, maintains, and trouble-shoot cyber equipment.
Maintains IT systems database and records.
Required Qualifications:
Basic Qualifications
Minimum BA/BS
Active TS/SCI
6 years of experience
Be well organized, detail oriented, and have the ability to multitask and communicate clearly with team members and customers.
Strong troubleshooting and problem-solving skills with solid knowledge of industry security standards and vulnerability scanning techniques.
Perform frequent lifting and moving of IT equipment weighing up to 25 pounds.
Desired Qualifications:
Preferred Qualifications:
Bachelors degree in computer science, computer engineering, information management, or equivalent IT degree.
IT customer support experience in an enterprise environment.
Respond quickly to rapid changes in customer requirements and accepts new challenges.
Flexibility to learn new products and teach users how to use technical solutions.
AF Intel Exp
Why work for QSL?
Our founders, Mel Wick and Bill Cronin, retired from storied careers in the Special Operations Forces (SOF) Community. Like many Americans and military veterans, they felt a strong desire to support the nations response to the 9/11/2001 terrorist attacks on the World Trade Center and the Pentagon in any way they could. They established QSL to do just that, Stay in the Fight! QSL is built on a SOF culture, emphasizing selfless-service and teamwork. Our employees work to ensure that warfighters have every possible resource and all necessary support to safely accomplish their missions in defense of our nation.
QSL's Benefit Package
Because we believe our employees are our most valuable asset, offering a competitive comprehensive compensation package is very important to us. It is the goal of QSL to attract and retain the highest level of experience and technical talent necessary for successful performance. In order to accomplish this, we feel that it is necessary to provide satisfying work, an excellent work environment, and we continually monitor the marketplace to ensure that our total compensation/benefit package remains competitive.
Listed below are some of our standard benefits. We combine all traditional paid time off (Federal holidays, sick time, leave time personal days, jury duty, bereavement, etc.) into one category which allows employees flexibility in how they use their leave time and enables them to better balance their career with their personal needs.
- Combined Paid Time Off (PTO)
- Medical, Dental, Life Insurance
- Disability (Short-Term and Long-Term)
- Vision Insurance (CONUS-based employees)
- Flexible Spending Account (FSA)
- 401(k) Retirement Plan
- Employee Referral Bonus Program
- Employee Discount Programs
- Critical Illness and Accident Insurance
- Employee Assistance Program
We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D.
