What are the responsibilities and job description for the Customer Service Representative position at QuickBooks Online?
Company Description
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Role Description
This is a full-time on-site role for a Customer Service Representative located in the New York City Metropolitan Area. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks will include responding to emails and phone calls, troubleshooting issues, resolving complaints, and maintaining accurate customer records.
Qualifications
- Customer Service Representatives experience with a focus on providing excellent customer support
- Skills in ensuring Customer Satisfaction and delivering a positive Customer Experience
- Strong communication and problem-solving abilities
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in using CRM software and customer service tools
- High school diploma or equivalent; a college degree is a plus
- Experience in a similar role within the financial or software industry is beneficial