What are the responsibilities and job description for the Client Services Manager position at QuickBox Fulfillment?
Description
Quick Box Fulfillment is looking for a seasoned Account Manager to manage an existing book of clients. The Client Services team is responsible for all communications to the Quick Box client base. As part of the team you will be responsible for advocating for client needs throughout internal departments and ensuring deliverables are met on time. This is a great opportunity for someone looking to join a growing company focused on providing fast, friendly and accurate service. The diverse backgrounds of our
management and ownership team will provide exposure to multiple facets of business and fulfillment/warehousing.
Requirements
Essential Duties & Job Functions:
- Ability to strategically manage all aspects of client relationship and communication, providing excellent service and maintaining client satisfaction through critical problem solving and decision-making skills.
- Document and track internal metrics according to client SLAs to drive performance.
- Advocate for clients across operational departments and make proactive recommendations to gain economic and operational efficiencies on behalf of client and Quick-Box.
- Understand the impact of client needs on operational departments and effect on planned labor and resources.
- Provide ongoing client facing program summaries, business reviews, analysis, recommendations, PO trending etc.
- Develop relationships with clients to realize the value of contracted services.
- Ability to recognize upsell opportunities and collaborate with Business Development to ensure client needs are met
Job Qualifications Mandatory:
- Must have fulfillment experience
- High School diploma or GED
- Critical and Strategic Thinker
- Works well in Team environment
- Willing to contribute ideas and feedback
- Ability to learn on the go and pickup processes while in flight
- Self-starter with excellent follow-through
- Dependable, punctual and possess a positive attitude
- Ability to clearly communicate
- Extremely organized
Preferred Qualifications:
- Bachelor’s degree or equivalent preferred
- Strong computer and word processing skills, including Microsoft applications
- Experience with Customer Relationship Management (CRM) software preferred
Work Environment:
- This is a Denver based position operating out a Warehouse environment
- Warehouse Environmental Conditions are as follows;
- Moderate noise level in the work environment.
- Work environment is indoors.
- Warehouse temperatures may vary depending on outside temperatures.
Physical Demands:
- Sight: Must be able to see well enough to read product lot numbers and expiration dates, read reports, and use a computer.
- Hearing: Must be able to hear well enough to communicate in person or via technology, and to hear warning signals of forklifts and warehouse equipment.
- Standing: Must be able to stand for shift duration.
- Walking: Must be able to walk without assistance to perform job duties.
- Mobility: Must be able to be mobile to operate warehouse machinery.
- Sitting: Must be able to sit for shift duration.
- Stooping, Kneeling: Must be able to stoop or kneel for short periods of time.
- Lifting: Must be able to lift 30 lbs – 50 lbs.
- Hand Mobility: Must be able to have mobility in hands to open and seal packaging, utilize keyboard functions, and utilize phone systems.
Contingencies:
Any offer of employment will be contingent upon:
1) Satisfactory results of background and reference checks.
2) Proficiency testing in Microsoft Office applications.
This job description is not an employment agreement or contract. Management has the exclusive right
to alter the scope of work within the framework of this job description at any time without prior notice.
