What are the responsibilities and job description for the Shift Leader position at QuickChek?
Overview
The key goal of the Shift Leader at QuickChek is to ensure the smooth operation of a shift, complete assigned tasks, and demonstrate Total Customer Dedication (TCD). The Shift Leader motivates and supports fellow Team Members in being productive while the store leadership is offsite. Shift Leaders are responsible for both Team Member and customer safety and for ensuring that QuickChek is always A Great Place to Work and A Great Place to Shop. As the leader-in-charge, the individual is responsible for maintaining store standards, ensuring all safety and operating procedures are adhered to, and modeling a positive store culture for Team Members and customer while providing a great customer experience. Shift Leaders must be able to delegate tasks, stay-up-to-date on policies and procedures, and follow proper steps for food preparation, vendor check-in, loss prevention, cash handling, timekeeping, payroll, and sanitation.
Responsibilities
Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner
Keep store products in stock and set to planogram
Maintain a clean, clutter-free store at all times
Sweep, mop, and clean, as necessary
Ensure all equipment is operational and call for service when necessary
Perform and ensure proper techniques for food preparation, cash handling, timekeeping, and all other procedures are met
Ensure all displays are to standard and signage is correct
Keep up-to-date on new policies and procedures
Attend all mandatory/scheduled store meetings
Train new Team Members, as needed
Assigns tasks to Team Members and ensures the work is completed
Packs out, prices, and faces deliveries
Properly operates the cash register and lottery machine and gets change for Checkout Area Team Members, as needed
Processes voids, returns, and customer complaints
Completes all required shift reports and achieves shift objectives
Communicate any questions, concerns, or issues to the Store Leader timely
Practice Loss Prevention policies
Qualifications
Must be a team player and be able to communicate effectively with customers and Team Members
Must be self-motivated
Must respond to customers and daily tasks with a sense of urgency
Must arrive timely and have an excellent attendance record
Open and honest in communications
Must wear proper uniform, including name badge, at all times and enforce the policy
Maintain sanitation and cleanliness standards
Completion of required training programs and learning activities
Personal behaviors must align with QuickChek’s values
Must have reliable transportation to and from work
Ability to maintain QuickChek grooming and hygiene standards
Ability to perform basic math calculations
Ability to speak, read, write, and understand basic English
Must be alert and attentive; impairment for any reason is not permitted
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