Customer Support Specialist

Quicken is the leading solution for personal finance management software and is committed to helping people lead healthy financial lives. For over 40 years, more than 20 million customers have relied on Quicken to help them take control of their finances.

We’re reinvigorating our trusted brand and creating new products to become the most used, most loved, and most effective personal finance software. We’re looking for someone who wants to help us redefine the way our customers can access and manage their financial lives, anywhere, anytime, and on any device.

This is an opportunity to work at a customer-driven company with a collaborative team that values technical excellence, innovation, and creativity while working together and having fun!

As a Care Experience Specialist at Quicken, you will primarily support our customers by living our core values day in and day out. You are responsible for answering incoming calls regarding the usage of technical products. We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team.

Responsibilities:

• Interact with customers via telephone, email, or online chat to provide support and information on products / services
• Utilize interactive tools while providing support
• Ensure that appropriate actions are taken to resolve customer problems and concerns
• Capture insights from customer interactions to identify trends and emerging issues
• Report process issues that require fine-tuning/adjusting
• Product expertise: engage in ongoing training for a comprehensive understanding of all Quicken products and features
• Foster a positive and collaborative work environment by promoting open communication and teamwork

Qualifications:

• 2 years recent tech support experience (Mac and Windows preferred)
• Ability to learn quickly and then help train or teach others
• Have an amazing ability to explain techie things to non-techie people
• Know a little (or a lot) about money management, banking, investing, etc.
• Like to hustle just as much as you like to have fun
• Excellent written and verbal communication skills
• Patience, empathy, and a high energy level
• An understanding of your own personal online banking, Quicken, or other financial products is ideal and will help a great deal with the types of contacts that we take
• Experience with API development and integration with third-party services is preferred

The Care Experience Specialist is an in-office-based role as it involves frequent ad hoc discussions, collaboration, and impromptu meetings between employees.

What we offer:

• Competitive salary and performance bonus
• Equity
• Generous healthcare benefits
• 5% matching 401(k) Plan
• Gym subsidy
• In-office free lunches and unlimited snacks
• Amazing Culture - Customer Driven
• Highly Recognizable Brand

Pay starts at $22/hour, then adjusts to $23/hour upon successful completion of training. Plus, a complete benefits package!

Quicken is building a team of innovative and talented individuals passionate about helping people improve their financial lives. We care about our employees' well-being and pride ourselves on offering a fabulous range of benefits and perks. From comprehensive healthcare coverage, a 401(k) plan with a generous 5% match, fitness subsidies, education reimbursement, and onsite lunches, to name a few - we've got you covered! At Quicken, we believe happy employees are successful employees, so we're committed to creating a fun and supportive work environment that encourages personal and professional growth, recognizing that a thriving workforce is essential to our collective success! (Benefits and perks may vary based on location.)

Quicken is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Note: Quicken does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Quicken is not responsible for any fees related to unsolicited resumes.