What are the responsibilities and job description for the Customer Success Representative position at Quickparts Acquisition Inc?

Job Description

Quickparts is a global leader in on-demand manufacturing, offering a full range of additive and traditional manufacturing technologies, materials, and processes. With over 25 years of experience, we provide comprehensive solutions—from 3D printing in metal and plastic to CNC machining, injection molding, investment casting patterns, and more. Our advanced manufacturing facilities worldwide are supported by a dedicated team of application engineers who bring industry and manufacturing expertise to every project.

We serve over 4,000 satisfied customers and hold ISO 9001 : 2015 certification and ITAR registration, ensuring the highest quality and compliance standards. Our engineers and project managers, each with an average of over 10 years of experience, offer personalized consultation from the beginning. We are your single partner for the complete manufacturing value chain—from prototyping and design iteration to pre-series and production—helping you accelerate innovation and seamlessly scale production across various industries, including aerospace and defense, automotive, medical, energy and gas, and industrial equipment.

Why is the Customer Success Representative role important to us?

Quickparts is looking for a Customer Success Representative to serve as the primary point of contact for our customers, fostering strong relationships and ensuring they receive exceptional value from our products and services. The Customer Success Representative will focus on proactively resolving issues, guiding new customers through onboarding, and collaborating closely with internal teams to drive customer satisfaction and growth.

The Customer Success Representative will be responsible for maintaining and growing customer relationships by responding to inquiries, identifying solutions to potential challenges, and sharing feedback with cross-functional teams. You will also oversee key metrics to track customer success and inform strategic improvements.

In this role, you will :

Respond to customer inquiries via phone, email, and chatbot, providing timely and accurate information.
Guide new customers through onboarding and training for seamless adoption of Quickparts’ products and services.
Collaborate with sales, operations, and product teams to address customer needs and align on solutions.
Anticipate and mitigate potential customer issues, working with internal teams to implement effective resolutions.
Monitor customer health metrics, such as satisfaction scores and product usage, to identify trends and opportunities for improvement.
Manage customer accounts to ensure satisfaction, proactively identifying risks and addressing concerns.

You might be a good fit if (you have / are) :

2 years in customer success or a similar customer-facing role.

Bachelor’s degree in business, communications, or a related field (or equivalent experience).

Experience in the manufacturing industry or supporting manufacturing clients (preferred but not required).

Strong interpersonal and communication skills—both verbal and written.

Proven problem-solving mindset with the ability to manage complex customer needs.

Excellent organizational skills and the ability to handle multiple priorities in a remote setting.

Familiarity with HubSpot (preferred but not required) and proficiency in Microsoft Office Suite.

An independent, self-motivated approach combined with strong teamwork skills.

Why Join the Quickparts Team?

Quickparts is expanding, and we seek exceptional individuals to join our growing team! We offer competitive salaries, flexible schedules, remote work options, and a culture that highly values our people and is committed to customer success. If you are curious, innovative, and driven to excel in the advanced manufacturing industry, we invite you to explore a career with us. Join a team where your skills and passion can make a significant impact!

Benefits and perks include :

Comprehensive Healthcare Coverage - We offer excellent medical, dental, and vision plans that provide coverage for you and your dependents, ensuring your health needs are met.

Health Savings and Flexible Spending Accounts - Save for medical expenses with our HSA and FSA options, allowing you to use pre-tax dollars for qualified healthcare costs.

Life and Disability Insurance - Enjoy peace of mind with life insurance coverage up to twice your salary and both short-term and long-term disability benefits.

Retirement Savings Plan - Invest in your future with our competitive retirement plan offerings.

Generous Paid Time Off - Recharge with ample PTO, including vacation days, sick leave, and holidays.

Parental Leave - Robust paid time off for new parents to support your growing family.

Wellness Programs - Access resources and programs aimed at promoting your overall well-being.

Professional Development - Grow your career through continued education and mentorship opportunities.

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