Jira Administrator

About us:

Quickplay fosters a transparent, fair, and collaborative environment. We enthusiastically tackle complex challenges in OTT video, focusing on massive scale and resilience. If you seek a high-performing, learning-oriented, and supportive culture, Quickplay is the right place. Our data team is searching for a data science leader to spearhead data strategy and implement data science initiatives across our products. The ideal candidate will possess a blend of analytical, technical, and business acumen to transform data into actionable insights that drive organizational value.

About the Role:

Quickplay is seeking a Jira Administrator to lead the configuration, administration, and customization of the Jira software platform and its associated Atlassian tools (Confluence, Bitbucket, etc.). You will work closely with cross-functional teamsincluding backend development, client development, project management, and business stakeholdersto optimize workflows, improve productivity, and support Agile methodologies. Your goal will be to ensure that Jira serves as a central hub for efficient project tracking, reporting, and collaboration.

Cultural Fit: Demonstrates mindset and behaviors such as:

• Focusing on Impact: Entrepreneurial, results-oriented, and proactive in addressing client challenges. You prioritize solving customer needs and driving business impact through effective solutions and positioning.
• Being Curious: Actively seeks to understand client priorities, industry trends, and how Quickplays solutions create value.
• Being Supportive: Fosters collaboration across teams, builds strong client relationships, and ensures internal followership.
• Speaking Up: Offers constructive feedback when improvements are needed, driving continuous progress and accountability.

Responsibilities:

• Customization & Workflow Management: Customize Jira workflows, permission schemes, notification schemes, and dashboards to meet the needs of multiple teams.
• Data Integrity & Security: Ensure data integrity and security across the Jira platform by performing regular audits, updates, and upgrades.
• Automation & Integration:
  • Design and implement Jira automation rules to streamline processes such as ticket creations, transitions, notifications.
  • Integrate Jira with other tools (e.g., Version control, Service Now, Google Analytics, Lookers, Test automation, CI/CD pipelines) to ensure seamless data flow across systems.
  • Develop Jira REST API scripts and integrations with third-party systems as needed.
• User Support & Training:
  • Provide day-to-day support to users, troubleshoot issues, and ensure optimal platform performance.
  • Onboard new teams and users, conducting training sessions and creating documentation for best practices.
  • Act as the primary point of contact for all Jira-related inquiries, ensuring timely resolution of tickets.
• Agile Methodology Support:
  • Collaborate with Implementation Managers and Development teams to align Jira workflows with Agile best practices.
  • Implement solutions for Agile boards, burndown charts, velocity reports, and other performance metrics.
• Performance Optimization & Reporting:
  • Design and generate reports, custom dashboards, and filters to support project tracking and KPIs for decision-making.
• Governance & Compliance:
  • Establish and enforce governance best practices to maintain Jira instance hygiene, including archiving old projects and managing user permissions.
  • Ensure compliance with internal standards for all Jira data and configurations.

Work Model

• Hybrid: Work from home and office based on team needs.

Success in this Role Requires:

• Technical Leadership: Demonstrating advanced technical skills in Jira administration, automation, and integrations to optimize workflows and support Agile teams.
• Collaboration & Communication: Strong ability to work cross-functionally with both technical and non-technical stakeholders to solve issues and improve efficiency.
• Process Optimization: Proactively identifying opportunities to enhance workflows and system performance to support organizational goals.

Qualifications & Skills:

• Experience:
  • 3 years of hands-on experience in Jira administration and with the Atlassian suite (Confluence, Bitbucket, etc.).
  • Experience with Jira automation, advanced workflows, Jira REST APIs, and custom Jira scripts.
  • Strong understanding of Agile methodologies (Kanban, Scrum) and supporting tools.
  • Experience integrating Jira with other systems like Git, Jenkins, AWS, and third-party tools such as Looker.
• Technical Skills:
  • Proficiency in Jira Administration (custom fields, workflows, screens, permissions, and notifications).
  • Familiarity with scripting languages (e.g., Groovy, Python) and Jira REST APIs for custom automation.
  • Experience with cloud environments (AWS, GCP) and managing Jira cloud infrastructure.
  • Solid knowledge of JQL (Jira Query Language) for database queries and Jira Dashboard creation.
  • Atlassian certifications (ACP100, ACP600 or higher) preferred.
• Highly Favourable Skills:
  • Excellent communication and documentation skills to work effectively with both technical and non-technical stakeholders.
  • Strong problem-solving skills with attention to detail and the ability to prioritize multiple tasks.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.