What are the responsibilities and job description for the Customer Service/Dispatch - Colorado position at Quicksilver Express Courier, Inc.?
Job Details
Level: Entry
Job Location: Colorado Office - Lakewood, CO
Position Type: Full Time
Education Level: Not Specified
Salary Range: Undisclosed
Job Shift: Any
Job Category: Customer Service
Job Summary
Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Service Representative who will also cross train for a Dispatcher Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Customer Service Responsibilities:
- Provide accurate and professional customer service
- Incoming order entry via phone, email, web
- Outbound calls to customers with delivery status
- Provide problem resolution for customers and drivers
- Accurate and complete documentation of all issues
- Constant contact with other reps and dispatchers
- Multitask between order entry, monitoring delivery status, problem resolution, etc.
- Other customer service and office duties
Dispatcher Responsibilities:
- Ability to select best possible driver based on location, ability, vehicle specifications & current work load
- Ability to navigate upwards of 30 drivers simultaneously to complete more than 200 expedited deliveries per day
- Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted
- Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff
- Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion
- Coach new drivers as part of their on-the-job training, providing additional instruction and guidance
Job Specifications
- High school diploma/GED required
- Strong knowledge of the metro and surrounding areas
- Background experience in a customer service environment with problem resolution skills
- Call center experience or transportation experience preferred
- Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
- Exhibit a strong attention to detail
- Ability to work in a team environment in high pressure situations
- Strong written and oral communication skills are essential
- Ability to Multi-task in the areas of customer service and order entry
- Must be reliable and punctual - maintain excellent attendance
- Basic computer skills -- will use windows-based software
- Basic to advanced typing skills - Minimum 34 words per minute
- Capable of working in a fast-paced environment
- Must be able to cross train in a dispatch position
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
