What are the responsibilities and job description for the Customer Service / Dispatch - Texas position at Quicksilver Express Courier, Inc.?
Job Details
Level
Entry
Job Location
Texas Office - Grand Prairie, TX
Position Type
Full Time
Education Level
High School
Job Shift
Job Category
Customer Service
Job Summary
Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Service Representative who will also cross train for a Dispatcher Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Customer Service Responsibilities :
Provide accurate and professional customer service
Incoming order entry via phone, email, web
Outbound calls to customers with delivery status
Provide problem resolution for customers and drivers
Accurate and complete documentation of all issues
Constant contact with other reps and dispatchers
Multitask between order entry, monitoring delivery status, problem resolution, etc.
Other customer service and office duties
Dispatcher Responsibilities :
Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
Ability to navigate upwards of 30 drivers simultaneously to complete more than 200 expedited deliveries per day.
Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.
Job Specifications
High school diploma / GED required
Strong knowledge of the metro and surrounding areas
Background experience in a customer service environment with problem resolution skills
Call center experience or transportation experience preferred
Exhibit a strong attention to detail
Ability to work in a team environment in high pressure situations
Strong written and oral communication skills are essential
Ability to Multi-task in the areas of customer service and order entry
Must be reliable and punctual - maintain excellent attendance
Basic computer skillswill use windows-based software
Basic to advanced typing skills - Minimum 34 words per minute
Capable of working in a fast-paced environment
Must be able to cross train in a dispatch position
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service / Dispatch - Texas?
Sign up to receive alerts about other jobs on the Customer Service / Dispatch - Texas career path by checking the boxes next to the positions that interest you.
