What are the responsibilities and job description for the Freight Dispatcher position at Quicksilver Express Courier, Inc.?
Job Details
Job Location: Colorado Office - Lakewood, CO
Position Type: Full Time
Salary Range: Undisclosed
Description
Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Freight Dispatcher. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST be a team player!
Freight Dispatcher Responsibilities:
- Understand and use mapping programs and internal applications to accurately and efficiently assign work to drivers in multiple types of vehicles, based on location, delivery time frames, vehicle specifications & current workload
- Coordinate multiple (15-20 ) drivers simultaneously to complete 50-100 expedited deliveries per workday; planning pre-determined routes and accommodating route changes as needed
- Continually analyze drivers and deliveries as situations change; provide alternative options for when plan A is disrupted.
- Maintain compliance with all DOT regulations, Hours of Service Guidelines, including monitoring of Drivers Logs using ELD software.
- Provide accurate and professional customer service.
- Incoming order entry via phone, email, or web.
- Outbound calls to customers with delivery status.
- Provide problem resolution for customers and drivers.
- Accurate and complete documentation of any and all issues.
- Coach new drivers as part of their on-the-job training, providing additional instruction and guidance
Requirements
- High school diploma/GED required
- Strong knowledge of the metro and surrounding areas
- Transportation Dispatch experience in freight industry
- Knowledge of applicable transportation regulations and laws
- Excellent organizational and time management skills
- Superior communication skills to quickly relay concise, detailed information to drivers, customers and fellow office team members.
- Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
- Background experience in a customer service environment with problem resolution skills
