What are the responsibilities and job description for the Operations Supervisor position at Quicksilver Express Courier?
The role of an Operations Supervisor is to oversee, lead, support, and provide guidance and feedback to the Operation.
Oversight
- Ensure Ops staff follow policies and procedures
- Keep Management informed on issues and problems
- Supervise Ops staff's break and lunch times to ensure timeliness
Dispatch Support
- Birddog the dispatch boards throughout the day
- Train new dispatchers, retrain as needed
- Review boards for efficiency and timeliness
- Step in to help when dispatchers are overwhelmed
- Support dispatchers to make proper decisions
- Watch boards during breaks and lunches
- Live Ticket Auditing
Customer Service Support
- Customer Service birddogging
- Train new Customer Service team members, retrain as needed
- Listen to and audit incoming and outgoing calls
- Mojo follow up and auditing
- Anticipate escalation and take over calls when needed
Additional Administrative Tasks as needed.
Qualifications
- Transportation experience
- Prior dispatching experience
- Customer service experience with great people skills needed
- Strong knowledge of the Denver Metro and surrounding areas
- Must have excellent verbal skills while communicating in a fast paced environment
- Strong organizational and multi-tasking skills
- Excellent attendance record
- Proficient PC skills - will use windows-based software
- Typing - 34 words per minute minimum
- Problem resolution skills
- Positive attitude is a must
- Must be able to pass a Federal and County Criminal Background Check
