What are the responsibilities and job description for the Customer Service Representative position at QuickSource Recruiting Solutions?
Our client, a fast-growing packaging manufacturing company is seeking a dedicated Customer Service Representative to oversee customer accounts. This role will play a key part in ensuring efficient operations, seamless communication between teams, and providing top-notch customer service. The ideal candidate will have a strong background in customer service and sales support and will collaborate with internal teams, handle data entry, shipping, inventory management, and provide production scheduling support. This is an on-site position with standard business hours, Monday through Friday, from 8 : 30 AM to 5 : 00 PM.
To be considered, candidate must have customer service experience in a manufacturing, packaging, or printing industry environment.
Key Responsibilities
Manage order entry and data accuracy, ensuring seamless processing and documentation.
Work closely with sales to maintain high customer service standards and meet client expectations.
Assist customers by utilizing technical expertise and industry-specific software.
Coordinate with internal departments to address inquiries and provide comprehensive support.
Participate in daily operational meetings to improve workflow and efficiency.
Collaborate with scheduling and logistics teams to ensure timely and smooth deliveries.
Drive customer-focused initiatives by understanding client needs and implementing effective solutions.
Qualifications
Prior experience in manufacturing, packaging, or printing industries is required.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Detail-oriented mindset, ensuring accuracy in data management and order processing.
Strong communication skills and experience collaborating with various teams.
Willingness to learn and adapt to the evolving needs of the packaging industry.
Sales support experience is preferable
Standard work schedule : Monday to Friday, 8 : 30 AM – 5 : 00 PM (no weekends).
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