What are the responsibilities and job description for the Product Support Scientist position at QuidelOrtho?
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are seeking a Product Support Scientist. The Product Support Scientist will be responsible for working both independently and as a team member to conduct root-cause investigations of field and/or factory production failures, evaluates residual risk and makes recommendations for product disposition. This position will assist in the identification, validation and implementation of corrective actions. The individual will define product performance testing and develop test designs, and potentially execute testing in the laboratory as well, to evaluate critical to quality product characteristics in a timely manner to maintain the continuity of supply, support product/process investigations and material obsolescence. May lead or assist projects that improve product performance, increase operational efficiency and enhance customer satisfaction. Provide data driven recommendations and input to product risk assessments (FMEA) as part of validation and nonconformance evaluations.
This position is located in Rochester, NY.
The Responsibilities
Required
The work environment characteristics are representative of an office environment. Up to 75% of time at desk, standing or sitting extended periods of time. No strenuous physical activity, though occasional light lifting of files and related materials (up to 10 lbs.) is required.
Salary Transparency
Salary range for this position takes into account a wide range of factors including: education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. Salary range for this position is $80,000 to $136,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Employment Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are seeking a Product Support Scientist. The Product Support Scientist will be responsible for working both independently and as a team member to conduct root-cause investigations of field and/or factory production failures, evaluates residual risk and makes recommendations for product disposition. This position will assist in the identification, validation and implementation of corrective actions. The individual will define product performance testing and develop test designs, and potentially execute testing in the laboratory as well, to evaluate critical to quality product characteristics in a timely manner to maintain the continuity of supply, support product/process investigations and material obsolescence. May lead or assist projects that improve product performance, increase operational efficiency and enhance customer satisfaction. Provide data driven recommendations and input to product risk assessments (FMEA) as part of validation and nonconformance evaluations.
This position is located in Rochester, NY.
The Responsibilities
- Base business: meetings, training, etc.
- Investigation of product and/or production issues.
- Data analysis.
- Project work, change control documentation, report writing.
- Material qualifications
- Performs other work-related duties as assigned.
Required
- Minimum BS degree in scientific field.
- Demonstrated experience conducting root cause investigations and familiarity with Process Excellence tools or equivalent methodologies.
- Experience in writing technical documents.
- Ability to work in a manufacturing environment, resolve urgent product issues in a timely manner and flexibility to adjust to changing priorities.
- Degree in Chemistry, Biology or Engineering field.
- Familiarity with VITROS MicroWell products and with VITROS analyzers.
- Proficiency with Minitab (or equivalent) statistical software.
The work environment characteristics are representative of an office environment. Up to 75% of time at desk, standing or sitting extended periods of time. No strenuous physical activity, though occasional light lifting of files and related materials (up to 10 lbs.) is required.
Salary Transparency
Salary range for this position takes into account a wide range of factors including: education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. Salary range for this position is $80,000 to $136,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Employment Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.
