What are the responsibilities and job description for the Customer Service Representative position at Quiet Professional Solutions?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various inquiries effectively.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive experience for each client.
- Provide accurate information regarding products and services, assisting customers in making informed decisions.
- Handle customer complaints and resolve issues with empathy and professionalism.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Conduct outbound calling as needed to follow up on customer inquiries or provide additional support.
- Collaborate with team members to improve processes and enhance overall customer satisfaction.
- Maintain a well-organized office environment conducive to efficient operations.
Skills
- Strong computer skills, including familiarity with office software and data entry systems.
- Excellent client services skills with a focus on building rapport with customers.
- Ability to type efficiently while managing multiple tasks simultaneously.
- Previous experience in customer service or related fields is preferred but not required.
- Strong problem-solving skills and the ability to remain calm under pressure.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $17.27 - $17.85 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17 - $18
