What are the responsibilities and job description for the Service Desk Technician position at Quiet Professionals, LLC?
Position Description :
Clearance Required : TS / SCI
Quiet Professionals, LLCis seeking multiple TS / SCI cleared Consolidated Service Desk (Help Desk) Technicians to work on a USSOCOM contract in Tampa, Florida.
Duties and Responsibilities :
- The CSD Technician Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
- Is familiar with industry standard desktop operating systems and office automation software suites.
- Serve as the initial point of contact for resolution of desktop / laptop related problems in a 56,000 customer enterprise.
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware / peripheral equipment via telephone.
- Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
- Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, provide direct support to USSOCOM customers located throughout the world.
- Monitor network status remotely using several Network Management Systems and create applicable work orders for discrepancy resolution as necessary.
- Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
- Install, maintain, and troubleshoot network, system and application issues.
- Monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams for resolution.
Requirements :
Preferred :
Quiet Professionals is located in the Greater Tampa Bay Area. We provide innovative and sustainable solutions that enhance the operational effectiveness of our clients and partners.
QP is proud to be an equal opportunity, disability, and veteran employer. Our team of Quiet Professionals is highly driven, innovative, and results oriented. We empower our teams creativity, knowledge, and expertise to support client needs by fostering a diverse, inclusive, and supportive workplace. We understand that diversity fuels innovation and drives our success. We offer comprehensive benefits designed to serve the needs of our workforce.
