What are the responsibilities and job description for the Customer Service/Business Development Representative position at Quikey Manufacturing Co. Inc.?
Business Development
COMPANY OVERVIEW
Quikey Manufacturing is dedicated to delivering high-quality promotional products and exceptional service to our customers. We operate in a fast-paced environment and prioritize efficiency and accuracy. Our team members are crucial to our success, and we foster a collaborative culture that values each employee's contributions.
JOB DESCRIPTION
Our Customer Service/Business Development Representatives act as liaisons to provide service information while resolving any emerging problems!
The best CS/BDRs on our team are genuinely excited to help all our new and existing customers!
We preach patience, empathy and positive communication when we're with our team and assisting our customer base!
We do our best to put ourselves in our customers’ shoes and advocate for them when necessary.
Our ultimate target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction; All while creating a strong family-oriented team culture and continuously growing alongside each other.
Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Conduct virtual meetings with clients and potential clients
- Monitor market trends and competitors to stay informed about industry developments
- Conduct market research to identify new business opportunities.
- Build and maintain relationships with customers
- Provide accurate information
- Provide creative suggestions for customer imprints on various product lines
- Handling customer complaints
- Provide appropriate solutions
- Follow communication procedures and guidelines
- Take the extra mile to engage customers
Skills:
- Customer service experience is a must
- Microsoft Office proficiency is a must
- Ability to work independently and as part of a team
- Ability to adapt to different scenarios
- Assist in developing and implementing sales strategies to achieve company goals.
- Strong communication and interpersonal skills (both verbally and written)
- Ability to multi-task
- Manage time effectively
- Reliable transportation
- Positive attitude
- Professional demeanor
- Good attendance is a must
Schedule:
- Day shift, Monday to Friday 8:30am - 5:00pm
- Job Type: Full-time
- Pay Starting at $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
Experience:
- Microsoft Outlook: 1 year (Required)
- Data entry: 1 year (Required)
- Microsoft Word: 1 year (Required)
- Language: English (Required)
- Work Location: In person
JOIN OUR TEAM TODAY!
- Must be able to pass a background check and drug screening (marijuana testing not included for hiring purposes).
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16
