Office Manager

Overview:

We are seeking an experienced and organized Office Manager to oversee the day-to-day operations of our office. This role is responsible for managing the administrative functions of the office, ensuring that all tasks are completed efficiently and effectively. The ideal candidate will have a strong background in office management, with a focus on human resources, event planning, and team management.

Duties:

• Manages and organizes office operations and procedures, such as flow of correspondence, filing, and other administrative services including; but not limited to AP and AR.
• Continuously evaluates office productivity, updates procedures, or devises new forms to improve efficiency of workflow.
• Ensure patient satisfaction, including troubleshooting complaints and developing solutions.
• Establishes uniform correspondence procedures and style practices.
• Formulates HR procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Reviews administrative and patient records to ensure completeness, accuracy, and timeliness.
• Supervises patient registration, scheduling, billing and collection, data entry, and cash posting.
• Responsible for ensuring the accuracy of all financial records and claims.
• Maintains customer confidence and protects operations by being discreet and confidential.
• Assists with contract management duties and/or expense tracking.
• Will act as scribe and take minutes at assigned meetings.
• Develops a working knowledge of each department under cognizance for training and substitution as necessary; facilitates cross-training of all assigned staff.
• Fills in for Patient Service Representatives or Child Watch positions, or other non-clinical staff when necessary.
• As HR you will need to schedules meetings, makes training and travel arrangements, and maintains calendars for the organizational program.
• Ensures staffing is appropriate for day-to-day operations.
• Engage, coach, supervise, train, and evaluate assigned employees.
• As HR, assist managers in coaching opportunities and evaluations. Mentors all non-clinical staff on daily basis.
• Conducts regular HR responsibilities such as: the development and implementation of personnel policies and procedures, new employee onboarding and orientations and maintains personnel files for the purpose of compliance, prepares written annual performance evaluations for supervised staff, as well as the tracking of personnel certificates and trainings.
• Adheres to all Q4C Policies.

• Assists with ensuring compliance with federal, state and local regulations.
• Plans and coordinates all Retention efforts for staff, including but not limited to monthly celebrations, team building efforts, holiday events and building decorating.
• Plans and coordinates extracurricular activities for the organization.
• Performs other duties as assigned.

Experience:

• Minimum of three (3) years of successful experience in management is required.
• Minimum of (2) years working in a titled Human Resource position is required.
• Minimum of one year (1) of experience in a substance use disorder treatment program is preferred.
• Familiarity with RCW’s, WAC’s regarding OTP’s and federal confidentiality regulations (42 CFR part 2) preferred.
• Experience working within a Multi-Team environment preferred.

Skills:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, and coordination of people and resources.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, form design, and other office procedures and terminology.
• Applicants must always conduct self ethically and professionally.
• Knowledge of HIPAA and PHI requirements.
• Knowledge of common office and administrative procedures.
• Computer software proficiency, experience using an electronic health record system preferred.
• Mid or advanced-level proficiency with Microsoft Office products (Excel, PowerPoint, Outlook, etc.)
• Skills as a forward-looking thinker, who actively seeks opportunities, and proposes solutions.
• Skills as a team player who enjoys working in a team environment that is mission-driven and results-oriented.
• Diagnostic and problem-solving skills.

Education:

Bachelor's degree from an accredited college or university in Healthcare Administration, Human Resources or Business-related field required.

Job Type: Full-time

Pay: $30.23 - $45.34 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Human resources: 2 years (Required)
• Management: 3 years (Required)

Ability to Commute:

• Tulalip, WA 98271 (Required)

Ability to Relocate:

• Tulalip, WA 98271: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $45