What are the responsibilities and job description for the Inside Sales Account Manager position at Quill?
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.
Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.
From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.
Start Date: Monday, April 21st
What you’ll be doing:
- Primary point of contact and build long-term relationships with customers
- Effectively manage your book of business through productivity and pipeline management
- Collaborate with internal business partners
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Manage existing customer accounts to drive sales and achieve profit margins
- Consistently meet or exceed productivity metrics and goals
- Build and develop internal and external business relationships
- Make outbound sales calls to grow customer base
- Educate our customers on our products, programs, and consolidation opportunities
What you bring to the table:
- A high level of integrity in all business dealings
- Strong time management and organization skills
- Strong time management skills
- Ability to uncover, develop, and close sales
- Strong relationship building skills
- Knowledge of product, pricing, competition, and sales objectives
- Ability to sell company values and services, in addition to program features and benefits via phone and internet
- Adaptable to a fast-paced organization that changes to continuously improve the customer experience
- Ability to sell multiple buyer levels within small to mid-sized customers
What’s needed- Basic Qualifications:
- High school diploma or G.E.D
- 6 months of relevant experience in sales or customer service role
- Effective communication (oral and written) and effective relationship building skills
What’s needed- Preferred Qualifications:
- Proven account management or other relevant experience
- Creative and cognitive thinking ability
- High level of business acumen and sales strategy
- Excellent oral and written communication skills
- Proficient computer skills and knowledge of Microsoft Office
- Strong organizational and problem-solving skills
- Ability to work in a fast-paced environment and adjust well to change
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
