What are the responsibilities and job description for the Senior Inside Sales Team Manager position at Quill?
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.
From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.
The Senior Inside Sales Team Manager will lead and manage an inside sales team. Responsibility in sales strategy development, team leadership, and performance optimization. This role requires excellent communication, organizational, and problem-solving skills to drive sales growth and ensure seamless operations across diverse locations. The Senior Inside Sales Team Manager will play a crucial role in achieving our sales targets, enhancing customer satisfaction, and fostering a collaborative and motivated team environment.
What you’ll be doing:
From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.
The Senior Inside Sales Team Manager will lead and manage an inside sales team. Responsibility in sales strategy development, team leadership, and performance optimization. This role requires excellent communication, organizational, and problem-solving skills to drive sales growth and ensure seamless operations across diverse locations. The Senior Inside Sales Team Manager will play a crucial role in achieving our sales targets, enhancing customer satisfaction, and fostering a collaborative and motivated team environment.
What you’ll be doing:
- Develop and implement effective sales strategies tailored to the team/market.
- Set and monitor sales targets, KPIs, and performance metrics to achieve business goals.
- Track and analyze market/team sales data to identify trends, opportunities, and areas for improvement.
- Lead, mentor, and motivate an inside sales team to optimize performance and productivity.
- Consistent coaching, development, and accountability to ensure selling processes, strategies, and initiatives are executed with quality and efficiency to grow and retain sales.
- Conduct consistent call coaching sessions and crucial conversations.
- Attend appointments, customer account reviews and/or trade shows.
- Provide regular performance reports and insights to senior management
- Consistent audits (dispositions); address gaps and ensure team is calibrated based on business direction
- Ability to efficiently manage a team with limited sales experience
- Ability in results-oriented, self-motivated, and driven by both financial and career opportunities
- Advanced selling & negotiation skills
- Excellent verbal and written communication skills
- Strong management skills (mentoring, coaching, counselling) for sales personnel optimization
- Excellent computer skills and technology competence
- A passion for recruiting, retaining, and developing talented sales professionals.
- A collaborative mindset that brings ideas and solutions together to ensure successful team and customer outcomes.
- Advanced Salesforce users
- High School or GED Equivalent
- 4 years sales experience
- 1 years sales management experience
- Bachelor’s Degree
- Demonstrated experience leading sales teams in an Inside Sales environment
- Salary Range: $72,000 - $85,000, plus commission potential based on meeting goals/quota of up to $34,000
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Salary : $72,000 - $85,000
