Electronic Gaming Device Attendant PT

Description

JOB PURPOSE:

To provide customers pleasant entertainment through Electronic Gaming Devices (EGD) efficiently and within established controls.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority.
• Maintains the Quinault Beach Resort high quality of customer service.
• Offers assistance to customers and guest in a accurate, courteous, and friendly manner.
• Maintains and/or obtains an awareness of applicable company and departmental policies, procedures and rules.
• Maintains and/or obtains an awareness of applicable gaming policies, procedures and rules and works within them accordingly.
• Responsible for the protection of Quinault Beach Resort assets and the accurate accounting of inventories in assigned banks by strict compliance.
• Responsible to access EGD equipment to reload tickets, correct ticket jams, game history, and screen recalibration, etc.
• Responsible for confirming accurate documentation on tickets, in the verification of jackpots, machine malfunctions and/or related EGD functions.
• Reports any unusual situations to supervision.
• Such other job related duties as may be assigned by instruction from management.
• Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

While performing these job duties, the employee is regularly required to:

• Ability to stand and/or walk for extended periods of time at assigned work areas.
• Ability to stock machines.
• Must be able to work any assigned shifts including holidays, high volume days and weekends.

ACCESS TO SENSITIVE AREAS:

• Electronic Gaming Devices
• MEAL Logs
• Chip Room
• EGD Storage Areas

WORKING CONDITIONS:

• Must be able to work in a smoking environment
• May be subject to occasional hostile customer environment.

Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director

Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.

Qualifications

Required:

• Must be 18 years of age.
• High school diploma or equivalent, or enrolled in GED classes
• Read, write and speak English
• Physical ability to perform the duties required of the position.
• Ability to work quickly, efficiently and accurately within all denominations of money.

Preferred:

• Previous EGD attendant experience.
• Demonstrated record of successful customer service skills.

LICENSE REQUIREMENTS:

• Class III Washington State and Quinault Indian Nation Tribal Gaming License

Salary : $16