Training and Development Specialist

JOB PURPOSE

The Training and Development Specialist provides training and facilitative processes to ensure that all team members have the necessary skills to successfully perform their jobs and to deliver outstanding customer service every time. The Training and Development Specialist is an expert in conducting needs assessments, identifying gaps in skills and job specific competencies, to include supervisory and management skills, and design or acquire and deliver tailored training programs to meet that need. This position is expected to partner with each department’s management team and in a timely fashion provide the appropriate interventions to positively impact service and financial results.

QUALIFICATIONS

REQUIRED:

• BA/BS degree in Education or Business
• Three years’ experience in a training function, developing and designing new training courses and systems, and understanding the strategic relationship of training in the support of achieving the stated mission of the business.
• Experience conducting training needs analysis and evaluating training programs, which include the cost/benefit of training. 
• Able to negotiate vendor contracts, consults with all levels of the organization, and act as a role model of an effective trainer.
• Proven training experience.
• Excellent interpersonal, organizational, developmental and presentation skills.
• Professional appearance.
• Strong Training Experience.
• Strong Communication Skills.
• Excellent Influencing Skills.
• Excellent Negotiation Skills.
• Management and Leadership Skills.
• Coaching and Mentoring Skills.
• Strong Budgeting Skills.
• Excellent Time Planning Skills.
• Analytical and problem Solving Skills.

PREFERRED:

• Bi-cultural experience.
• PHR/SPHR Certification.
• Tribal/Non Tribal Casino Experience.
• ADP (Payroll/HR System) and CMP background.

LICENSE REQUIREMENTS

Washington State and Tribal Gaming License (Class III)

ESSENTIAL JOB FUNCTIONS

• Identifies training needs and training gaps in the organization in close cooperation with HR, operating functions, and line management.
• Provides inputs to the Training Strategy and the development of specific training development plans
• Optimizes the training syllabus as specialized targeted courses are offered to managers and employees
• Design and present orientation and due diligence training; i.e. preventing sexual harassment, Title 31, etc.
• Prepares training manuals and training offers for team members and managers
• Plans training courses and sessions and manages and monitors the assigned training budget.
• Manages contracts with external vendor.
• Develop, maintain and enhance the Tribal Development program, as well as implement a succession planning process.
• Cooperates with the external training vendors and delivers tailored training programs and courses
• Oversees the quality of delivered training sessions by external vendors.
• Build the internal network of internal trainers and organizes the regal Train the Trainer sessions.
• Builds the internal network of internal trainers and organizes the regular Train the Trainer sessions
• Monitors the best practice in the training area and introduces it in the organization
• Evaluates the quality of training courses and implements improvements
• Cooperates with the HR Director to design programs for high potentials and future leaders.
• Creates and Promulgates quarterly training calendar.
• Administers training participation data base and creates ADP biographic data on all team members.
• Provides articles for the monthly newsletter.
• Coach and counsel team members on professional and leadership development goals to drive team member effectiveness and support individual and organizational objectives.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

PHYSICAL/MENTAL/ENVIRONMENT CONDITIONS

While performing these job duties, the employee will regularly require continuous repetitive activities to include but not limited to standing, walking, bending, reaching, crawling, kneeling, crouching, climbing, balancing, and twisting to include repetitive arm, hand, finger and wrist movement.

Extended flexible hours, exposure to noise, heat, dust, fumes, gases, hazardous chemicals, and change in the temperature. Understanding a Casino / Resort environment will have smoking, drinking, vulgar language at times when on property.

ACCESS TO SENSITIVE AREAS

Administration Main Area, Human Resources: With department and TGA coordination, access sensitive gaming areas for observation and skill assessment.

WORKING CONDITIONS

Note: The list of duties and responsibilities, requirements and licenses are not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request.

Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.

Benefits