What are the responsibilities and job description for the Customer Experience Associate position at Quince Mini Mart?
Overview
We are seeking a dedicated and enthusiastic Customer Experience Associate to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to ensure a positive customer experience through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Conduct outbound calling to follow up with customers and gather feedback on their experiences.
- Accurately enter customer data into our systems while maintaining confidentiality and data integrity.
- Analyze customer inquiries and issues to provide effective solutions in a timely manner.
- Communicate clearly and effectively with customers, ensuring they feel valued and understood.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Assist in maintaining organized office operations, ensuring all documentation is up-to-date.
Qualifications
- Proven experience in a customer support role, preferably within a call center environment.
- Strong computer skills with proficiency in data entry and familiarity with various software applications.
- Excellent verbal and written communication skills; bilingual abilities are a plus.
- Ability to analyze information quickly and make sound decisions based on customer needs.
- Strong typing skills with attention to detail to ensure accurate data entry.
- A positive attitude with a willingness to learn and adapt in a dynamic work environment.
- Previous experience in outbound calling is preferred but not mandatory.
Join us as we strive to deliver exceptional customer experiences!
Job Types: Full-time, Part-time
Pay: $16.50 - $17.30 per hour
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: On the road
Salary : $17 - $17