What are the responsibilities and job description for the Senior/Principal Product Manager - Returns position at Quince?
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple : create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
Customer First. Customer satisfaction is our highest priority.
High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.
Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.
Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATE :
The Senior / Principal Product Manager, Returns will drive strategic initiatives to reduce return rates, improve customers' return experience, enhance operational efficiency, build our first party returns warehouse, and increase returns recovery rates across our ecosystem. This role focuses on upstream interventions, downstream operations, and site experiences that shape the end-to-end returns lifecycle. The ideal candidate will innovate on customer, data, and operational solutions to drive better and more personalized customer experiences to increase conversion and decrease returns.
RESPONSIBILITIES :
- Strategy and Vision : Develop and drive the product roadmap for returns, creating strategies to minimize return rates, increase conversion, detect and mitigate fraudulent returns activities, optimize reverse logistics, maximize recovery rates, and enhance the customer return experience.
- Operational Excellence : Design scalable, automated systems to streamline the returns process, improve return logistics efficiency, implement returns fraud detection and prevention tools, and ensure policies align with business goals and customer satisfaction.
- Cross-functional Collaboration : Collaborate closely with business and operations leads, engineering, data science, and legal teams to build comprehensive seamless returns operations and recovery solutions that balance customer experience with risk mitigation.
- Team Leadership : Lead the returns product initiatives, guiding cross-functional teams and fostering a culture of ownership, innovation, and continuous improvement to improve the customer experience and address evolving return patterns. Work collaboratively with PMs across the ecommerce lifecycle to decrease return rates, from sourcing, discovery, consideration, purchase, and post-purchase.
REQUIREMENTS :
We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals.
Pay Range
150,000-$200,000 USD
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Security Advisory : Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Salary : $150,000 - $200,000
