Service Delivery Director

About Quinnox

Quinnox is a global IT services organization headquartered in Chicago, USA with presence in Europe, Middle East and India.

We are an Agile, Midsize CMMI Level 5, ISO 9001:2008 and ISO 27001:2013 certified organization, working with Fortune 500 clients and have successfully executed projects in over 40 countries across the globe.

Quinnox is led by senior and seasoned professionals, in both business and technology, who have held key executive leadership positions in major banks, consulting groups, and technology products companies. All of us are focused on only one mission—accelerating success for our clients and employees.

Position: Onsite Delivery Head

Location: Houston

Experience: 15 years

Role Overview:

We are seeking a highly experienced Onsite Delivery Head to oversee and drive IT service delivery for our key accounts. The ideal candidate will be responsible for ensuring seamless project execution, client satisfaction, and strategic growth of the engagement. This role requires strong leadership, stakeholder management, and the ability to align delivery with business objectives.

Key Responsibilities:

Delivery Management: Ensure high-quality IT service delivery, meeting SLAs, KPIs, and client expectations. Bridge between on site and off shore during overlapping hours in IST and US CT time zones

Client Engagement: Act as the primary point of contact for clients, managing relationships, expectations, and escalations. Understanding of the Client business landscape. Ability to consult & support sales team in framing Quinnox services resulting in winning additional service contracts

Strategic Planning: Align project execution with business goals, drive innovation, and identify opportunities for account growth.

Team Leadership: Lead onsite and offshore delivery teams, fostering collaboration and driving performance.

Stakeholder Management: Collaborate with internal teams, including sales, operations, and technology, to optimize delivery.

Risk & Compliance: Mitigate delivery risks, ensure adherence to security, compliance, and governance standards.

Financial Management: Manage budgets, profitability, and cost optimization for the account.

Process Improvement: Implement best practices, automation, and continuous improvement initiatives to enhance efficiency.

Required Skills & Experience:

IT Services Expertise:

· Proven track record in delivering large-scale IT projects with distributed teams, preferably in application development, modern application managed services, cloud, or digital transformation.

· Prior experience in Supply chain, logistics, commercial and consumer services, field service solutions

· Experience with multiple delivery models including outcome-based, fixed price solutions under agile and iterative execution

· Experience in innovating to creatively articulate solution options to address customer business use cases and problem statements

· Ability & experience in working & responding to RFP’s in multiple technologies with mastery in few digital stack areas to provide winning solutions

Industry Experience-Environmental Services, Supply Chain, Energy and Utilities

Technical Hands-on Experience:

· Expertise in at least one of the following Vertical/tech stacks:

· Salesforce (CRM, Service Cloud, Marketing Cloud)

· Digital Technologies (Web & Mobile Development, UI/UX)

· .NET/AWS (Cloud-Native Applications, Microservices)

· Python/Node.js (AI/ML, Automation, API Development)

· Strong Presentation Skills

Leadership & People Management: Experience in leading multi-geography teams with strong mentorship capabilities.

Client & Stakeholder Management: Strong negotiation, communication, and relationship-building skills.

Agile & DevOps Knowledge: Familiarity with Agile methodologies, DevOps practices, and modern delivery frameworks.

Problem-Solving: Ability to handle escalations, drive resolutions, and proactively identify improvement areas

Job Type: Full-time

Pay: From $150,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Performance bonus

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Houston, MS 38851

Salary : $150,000