Inside Sales Representative

JOB SUMMARY:

Work with the team to provide and maintain a high standard of customer service and handle high volumes of inbound and outbound sales/service calls efficiently and effectively. Qualified applicants must have excellent customer service and phone skills, the ability to manage a variety of tasks, and a willingness to participate in continuing education.

ESSENTIAL FUNCTIONS:

• Conduct a high volume of inbound and/or outbound calls in an enthusiastic, efficient, service-oriented, and professional manner.

• Maintain a comprehensive knowledge of company processes and offerings to effectively address customer inquiries and provide solutions.

• Identify and introduce cross-sell opportunities to expand business relationships, leveraging all aspects of the sales process.

• Consistently provide the highest level of customer care/service.

• Attend team and inter-departmental meetings as scheduled.

• Maintain an up-to-date knowledge of HVAC Systems, as well as changes and challenges of our industry.

• Consistently strive to personify Company Core Values.

• Provide team support outside of customer care as needed by cross-training and offering additional telephone coverage during peak periods, emergencies, and storm readiness.

• Consistently meet or exceed the expected performance goals communicated by customer care management.

• Open and set up the new accounts and transfer accounts.

• Miscellaneous duties as required.

• Perform other duties and responsibilities as needed.

COMPETENCIES:

• Maintain high-level knowledge of company software and account management system(s).

• PC literacy in a Windows-based environment and a working knowledge of Microsoft Word and Excel.

• Excellent oral and written business communication skills.

• Detail-oriented and able to consistently follow through with customers regarding service appointments and fuel pricing.

• Team player who possesses high levels of integrity, caring, and ownership.

• Working knowledge of call center phone/systems.

• Meet deadlines and exercise good judgment and high problem-solving skills.

• Use initiative and an innovative approach to approach daily tasks and always have a learning attitude.

EDUCATION & EXPERIENCE:

• High school or equivalent (Preferred).

• Minimum of 3-5 Years Customer Service or Inside Sales experience.

• Previous experience with Microsoft Office Suite or CRM/ERP systems (required).

• Experience working in a phone queue system.

• Knowledge of the Energy Industry (Oil, HVAC, and/or Propane).

BENEFITS:

• Paid holiday, vacation, sick, and personal days

• Medical and dental insurance

• Company-paid life insurance

• 401K retirement plan with company match

• Gym and health club reimbursement program

• Employee wellness and safety programs

WORKING ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to work from a stationary position, sit, stand, walk, use hands and fingers to handle or feel, and reach with hands and arms. The employee is occasionally required to stoop, crouch, kneel, balance, or climb. The employee must be able to lift and move objects up to 25 pounds. The employee is regularly required to talk or hear.

location:

Bristol, CT

If you are interested in joining the Quinoco family of employees, please send a resume to HR at hr@quinoco.com.