Field Service Technician

Maintenance Technician - Operations

Reports to: Portfolio Manager

Supervises: Under the direction of the Portfolio Manager, supervises all on-site staff maintenance including any outside contractors and vendors performing work on the property.

Maintenance Technician works closely with the Portfolio Manager in the execution of operational priorities of assigned HUB as well as day to day management of service requests and resident satisfaction.

ESSENTIAL RESPONSIBILITIES:

• Adherence to property-level expense budgets.
• Establishing and maintaining resident satisfaction standard.
• Holding vendors accountable to established operating standards.
• Promoting and upholding all company policies.
• Diagnose and perform minor and routine maintenance/repair, as directed, involving the following on a daily basis:
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances (when applicable)
  • Water irrigation systems
• Stairs, gates, fences, patios, railings and carpentry
• Tile, carpet, flooring
• Roofing, gutters, fasteners
• Interior/exterior lights
• Fireplaces, ceiling fans
• Gas fixtures and appliances
• Shutters, doors, cabinets, windows, sliding glass doors
• Water heater, gas and electric
• Door locks, mailboxes and locks
• Security systems (where applicable)
• Ceiling leaks
• Walls, minor sheetrock repair, painting
• Pool areas, tile, and pool furniture
• Prepare vacant units for occupancy by removing trash and other debris, performing maintenance, painting and cleaning within the timeframes established by the property.
• Participate in maintaining property appearance by removing litter, debris, snow and ice, cleaning grounds, walkways, breezeways, parking lots, curbs, trash receptacle areas, amenities, and other common areas. Paint and maintain fencing, curbs, building exteriors and common area interiors.
• Respond within 24hours to resident requests for maintenance, troubleshoot problems and takes action to resolve maintenance concerns. Clean up work area and restore it to its original condition.
• Notify resident (or ensure that the residents are notified) that their requests have been completed.
• Timely response (within 1 hour) to emergency maintenance requests after hours when scheduled for on-call duty.
• Complete all administrative requirements and forms accurately and in accordance with established property deadlines (i.e., timeclock, turnover cards, on-call logs, site inspection logs, service requests, pool logs, maintenance checklists, etc.).
• Maintain and utilize tools, equipment, and vehicles in a clean, orderly, and safe manner.
• Follow established procedures for accessing and returning tools and other materials from the maintenance shop. Assist Maintenance Supervisor with the inventory and ordering process when requested. Maintain, secure, organize and clean shop as needed.
• Perform routine maintenance on property equipment, pools, amenities, office equipment and tools as necessary to ensure all are in proper working order.
• Perform routine lighting inspections and replace or schedule replacement of burnt-out bulbs as necessary.
• Participate in safety inspections and alerts supervisor of any safety hazards immediately. Comply with all safety policies including utilizing required safety equipment (i.e., back belt, safety glasses, etc.).
• Comply with policies and procedures laid out in the property kept on-site.
• Participate in and meet deadlines for all mandatory training programs.
• May be required to assist at other Quinn Management properties upon request.
• Responsible for possessing and maintaining personal hand tools, reporting to work on time as scheduled and in proper uniform.
• Collaborate with Facilities Manager to routinely introduce new vendors to the vendor network in assigned market to ensure pricing levels remain current and to promote a competitive environment.
• Assist Facilities Manager in the tracking and management of vendor compliance (i.e., insurance, license(s), etc.).
• Ensure job assignments are effectively distributed across vendors and field service techs to optimize KPIs (e.g., cost, quality, speed, capacity, and resident experience).
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to effectively communicate with supervisor, co-workers, and residents.
• Ability and skills to perform maintenance in any or all the following areas: electrical, plumbing, appliance repair, carpentry, painting, pool maintenance and cleaning, carpet repair and replacement, roofing, furnace and air conditioning maintenance and repair.
• Ability to perform tasks in an orderly and timely manner.
• Possess and continually improve the technical skills necessary to perform assigned maintenance duties and knowledge in all areas of property maintenance.
• Excellent customer service skills.
• Good interpersonal skills and ability to interact effectively with managers, co-workers, residents, and vendors.
• Ability to work effectively on a team and contribute to team goals.
• Knowledge of location of electric, irrigation and water shut-offs.
• Ability to multi-task and prioritize.

QUALIFICATIONS:

• EPA/HVAC certification required.
• High school graduate or equivalent required, technical school preferred.
• General knowledge of all aspects of maintenance repair and service including plumbing, electrical, appliance repair, HVAC, general maintenance, minor carpentry.
• Previous maintenance experience required; apartment maintenance experience preferred.
• Knowledgeable in Microsoft Office products, and general Microsoft Excel skills.
• Proficient in Yardi property management software or other similar property management software.
• Able to multi-task with multiple projects and deadlines.
• Must have a keen eye for construction details and overall physical property attributes.
• Strong organizational, creative, and communication skills.
• Can work independently with minimal direct supervision.
• Travel is required for site inspections and other team meetings.