What are the responsibilities and job description for the Resident Services Associate position at Quintasen Holdings, LLC?
Reports to: Portfolio Manager
Supervises: No One unless the Community Manager is absent.
The Resident Services Associate assists the Portfolio Manager in effectively managing the assigned community. In the Portfolio Manager's absence, the Resident Services Associate will assume all responsibilities associated with accomplishing property objectives as set forth by the company.
ESSENTIAL RESPONSIBILITIES:
Responsible for all tasks assigned by the Community Manager. General areas of responsibility are:
- Assist in the achievement of the community's annual budget plan.
- Assist with leasing.
- Responsible for the timely collection and deposit of all rental income.
- Responsible for generating accurate reports.
- All other related tasks assigned by portfolio manager.
- Upholding all company policies and values.
JOB DESCRIPTION:
- Ensure timely collections of all rent receipts. Review the delinquency report and attempt to collect monies due through the use of direct communication with the resident.
- Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in Yardi.
- Assist and ensure all customer complaints are handled promptly and appropriately.
- Adhere to established company standards for screening applicants for residency.
- Participate in planned resident activities.
- Show, Lease, and move in prospective residents.
- Complete accounting pre-close and month end functions and generate and review required reports associated with these tasks.
- Preparation of weekly leasing reports.
- Thorough understanding of local laws including preparing and delivering all legal and formal notices in accordance with state laws and company standards, including but not limited to late notices and lease violation notices.
- Demonstrate knowledge of the surrounding market, competitors and emerging trends
- Prepare and review lease paperwork with new and renewing residents.
- Resolve resident complaints and direct pertinent issues to the attention of the Portfolio Manager.
- Prepare write offs under the Portfolio Manager’s supervision and with approval.
- Monitor, follow up and maintain accurate information in reference to resident payment plans or activities associated with 3rd party collection agencies in accordance with company standards.
- Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
- Complete timely follow ups on all prospects per the company policy.
- Assist with Inspecting of vacant homes for readiness.
- All other duties as may be assigned.
QUALIFICATIONS:
- Sales experience, preferably in the apartment industry
- Customer Service experience
- High School Diploma
- Accounting experience desired but not required.
- At least 2 years of apartment related experience either as a leasing consultant or Assistant Community Manager required
