Event Operations Manager

About the Role

As the Event Manager, you'll be instrumental in delivering exceptional guest experiences while meeting financial goals for assigned events. Your focus will be on creating seamless, engaging events and supporting the global guest experience at all events

Core Responsibilities

Guest Experience and Event Management

• Plan and manage 12 annual events with guest counts ranging from 200 to 12,000, starting up to a year in advance.
• Design cohesive, branded hospitality spaces, collaborating with Marketing/Creative teams and vendors for branding, décor, activations, and more.
• Create detailed event schedules (run of show) considering entertainment, appearances, guest movement, and more to ensure seamless experiences.
• Work with internal design teams to produce assets like signage, credentials, and large-format graphics.
• Manage complex scheduling and timelines for guests and staff across hospitality, tours, and experiences.
• Select, negotiate, and manage contracts with vendors/suppliers for services like food, beverage, entertainment, staffing, and more.
• Secure permits, licenses, and contracts necessary for event execution.
• Collaborate with Guest Services and Communications to provide accurate guest information.
• Coordinate with departments such as Event Programs Management, Sales, Marketing, and Partner Management to meet internal goals.
• Document event plans into standardized templates for consistent execution, covering schedules, travel, staff assignments, training plans, and more.
• Oversee on-site event set-up, ensuring vendor/supplier deliveries meet expectations.
• Execute guest-facing and back-of-house operations, from hotel check-in and transportation to staff training and hospitality services.
• Oversee event teardown activities, ensuring smooth exit of vendors, equipment, and freight.
• Continuously seek ways to enhance guest experiences and improve internal processes.

Leadership and Personnel Management

• Supervise at least one direct report, setting goals and priorities to ensure successful event delivery.
• Ensure timely completion of deliverables and provide hands-on career development for team members.
• Foster collaboration and positive team dynamics.

Financial Management

• Manage assigned portions of event budgets, ensuring both you and your team stay within financial targets.
• Maximize budget efficiency through negotiation and collaboration.
• Track expenses accurately and ensure fiscal responsibility during on-site events.
• Work with department leaders to adjust budgets according to sales projections.

Requirements

Work Experience, Education, and Skills

• 4 years of progressive experience in event planning and management.
• 1 years of leadership experience.
• Proven experience managing budgets of at least $150K.
• Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field.
• Proficiency in computer skills, including Excel, CRM systems, and project management tools.

Interpersonal Skills and Traits

• Ability to multitask in fast-paced environments.
• Strong time management and prioritization skills.
• Highly adaptable and confident in decision-making under changing circumstances.
• Detail-oriented and results-driven.
• Strong problem-solving skills and innovative mindset.
• Collaborative and able to build relationships easily.

Physical Requirements

• Prolonged periods of desk work and computer use.
• Extensive walking and standing for periods exceeding 12 hours during events.
• Ability to lift up to 30 pounds.
• Full-time, in-person role based in Charlotte, NC.
• Flexibility to work long hours, weekends, and travel up to 50%.
• Must be eligible to work in the United States.

Salary : $150,000