What are the responsibilities and job description for the Call Center Agent - Billing position at Quipt Home Medical Corp?
Job Type
Full-time
Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Benefits :
Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long-Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay
Call Center Agent Job Responsibilities and Duties :
Answer incoming calls and respond to customer's billing questions
Management and resolve customer billing complaints
Identify and escalate issues to supervisors
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
Requirements
Call Center Agent Qualifications and Skills
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Call Center Agent - Billing?
Sign up to receive alerts about other jobs on the Call Center Agent - Billing career path by checking the boxes next to the positions that interest you.
