Demo

Customer Service Representative, CSR (Referral Processor)

QUIPT HOME MEDICAL INC
Tucson, AZ Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 4/12/2025

Description

Duties include:

A Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Processing CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. A Processing CSR...

  • Liaises with patients, referral sources, and other team members to coordinate patient care
  • Uses software systems to communicate effectively; keeps a record of all patient contacts
  • Maintains strong working knowledge of products and services offered by company
  • Answers phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
  • Performs referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
  • Ensures that referrals and other patient requests are addressed or processed in a timely manner
  • Works with teammates to resolve customer complaints. Escalates complaints to leadership when necessary
  • Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service

About Us ---

Valley Respiratory Services, a division of Great Elm Healthcare, was founded in 2006 as a respiratory focused company. We have grown to add other companies to our family – bringing with it diversity in products to a full service DME provider, greater service area and continued excellent service throughout Maricopa, Yavapai, Pima and Pinal counties.


Our Values: A Great Elm Healthcare team member is...

  • Collaborative and works with others to find solutions
  • Results-driven and identifies and achieves goals that further our Mission
  • Innovative and seeks solutions to challenges and takes initiative to improve
  • Sincere and works with honesty, integrity and empathy
  • Professional with high expectations for quality of work, competence, demeanor, ethics

Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care


Benefits:

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K match
  • Competitive Pay

Position Location: 2330 W Broadway Rd, Ste 112, Mesa, AZ 85202

Requirements

About You ---

  • High school diploma or equivalent
  • 2 years customer service experience
  • Previous healthcare experience preferred
  • Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills

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