Team Member Services Associate

Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The Opportunity As a Team Member Services Associate, you will be the first point of contact for Team Members who have questions about People policies and procedures. You will also perform important People processes as assigned. Team Member Services Associates are in charge of maintaining all team member contact information in the internal corporate database and answering team members' questions, educating them on Workday transactions and the knowledge management system, or referring them to another appropriate individual. On a daily basis, you will communicate with Team Members in person, by phone, and through the case management system to ensure that requests are resolved, and approve transactions in your Workday inbox daily. Who We Are QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. We Offer Open and trusted teamwork in which we value fun along the way Casual atmosphere that you will experience in our Florence, South Carolina Fulfillment Center reporting to a Team Member Service Manager Be a part of the Team with exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy, and France Your Impact Deliver Team Member Service support to Team Members Liaison between the Team Members and other departments Achieve performance measures and follow established customer service standards and Service Level Agreements (SLAs) Provide information and resolution to issues through in-person interactions, providing high-quality team member support Follow established procedures during shift. Remain flexible to support unanticipated events Assist Team Members and managers in Workday navigation and perform data entry into Workday Record and track all Team Member interactions in Qurate's internal Case Management System and ensures resolution Create and assign unassigned tickets to Team Members Services Specialists and Senior Team Members Services Specialists if appropriate Resolve Service Now tickets such as payroll, accruals, ADP/iPay, TimeHub, attendance points, scheduling issues, time off and paid time off (PTO), benefits, and leave of absence Assist Team Members in accessing ADP, Verint, and other work-related systems Other responsibilities as assigned by the Manager What You Bring Important Skills Excellent customer service mentality Basic knowledge of MS Word, Excel, and PowerPoint Understand key performance indicators (KPIs) and measure the impact of not hitting them Awareness of HR procedures and policy guidelines Operate as part of a larger team, and manage own work Apply concepts to solve team member problems Experience managing conflicting and concurrent tasks Identify/raise issues to appropriate audience for discussion Capability to manage sensitive information Qualifications Education: High school diploma or equivalent Customer care 6 months Experience in an HR position Remote work is not permitted in NYC at this time. #LinkedIn #HR #CustomerCare #QurateRetailGroup #Onsite #QVC #Fulfillmentcenter #LI-OnSite Consent Statement : I CERTIFY THAT THE FACTS CONTAINED IN THIS APPLICATION ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE. I UNDERSTAND THAT ANY MATERIAL MISREPRESENTATIONS OR FALSE INFORMATION WILL DISQUALIFY ME FOR CONSIDERATION FOR HIRE AND THAT IF I HAVE ALREADY BEEN HIRED WILL BE GROUNDS FOR THE TERMINATION OF MY EMPLOYMENT. I AUTHORIZE INVESTIGATION OF ALL STATEMENTS CONTAINED HEREIN AND THE REFERENCES LISTED BELOW TO GIVE YOU ANY AND ALL INFORMATION CONCERNING MY PREVIOUS EMPLOYMENT AND ANY PERTINENT INFORMATION THEY MAY HAVE, PERSONAL OR OTHERWISE. BY SIGNING BELOW, I HEREBY FOREVER RELEASE QVC & ITS SUBSIDIARIES, AFFILITATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AND ANY PERSON OR ENTITY PROVIDING INFORMATION TO THE PURSUANT TO THIS APPLICATION, FROM ANY AND ALL LIABILITIES OF EVERY KIND AND NATURE, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, INVASION OF PRIVACY, MISTAKEN IDENTITY, AND MISUSE OF INFORMATION OBTAINED AND ANY OTHER CLAIM OR COURSE OF ACTION ARISING OUT OF THE PROCUREMENT OR USE OF INFORMATION OBTAINED IN SUCH INVESTIGATION.I UNDERSTAND AND AGREE THAT IF HIRED, MY EMPLOYMENT IS FOR NO DEFINITE PERIOD AND THAT THE EMPLOYER FOLLOWS AN EMPLOYMENT-AT-WILL POLICY, WHICH MEANS THAT I OR THE EMPLOYER MAY TERMINATE MY EMPLOYMENT AT ANY TIME, FOR ANY REASON, OR FOR NO REASON WHATSOEVER, WITH OR WITHOUT NOTICE, IN ACCORDANCE WITH STATE AND FEDERAL LAWS. THE FOREGOING DOES NOT APPLY IF I HAVE ENTERED INTO A WRITTEN EMPLOYMENT CONTRACT SIGNED BY A DULY AUTHORIZED OFFICER OF QVC.I UNDERSTAND THAT QVC MAINTAINS A DRUG AND ALCOHOL FREE WORKPLACE, AND THAT ANY OFFER OF EMPLOYMENT WILL BE CONTINGENT UPON FULL COOPERATION IN THE ADMINISTRATION OF ANY DRUG TESTING AND A SUCCESSFUL (NEGATIVE) DRUG TEST RESULT AS WELL AS THE SUCCESSFUL RESULT OF A NEW HIRE BACKGROUND CHECK. Join us as we enrich life’s everyday moments – including yours. Apply today! If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team. Join Our Team! Qurate Retail Group is a family of seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a 24,000 global team (U.S., U.K., Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!