GSOC Operator

This schedule is 7pm to 7am with rotating days off (2 days on 2 days off , 2 days on 3 days off, 3 days on 2 days off)

The Opportunity

The GSOC Operator monitors the security of team members, guests, facilities and properties. You will monitor all QRG headquarter campuses, fulfillment centers, contact centers, remote offices and international markets across all QRG brands. You will also analyze data and escalate to QRG partners, any adverse situations that affect business operations and the safety and security of QRG team members globally. You will work onsite for this position and report to the GSOC manager.

Who We Are

The Global Security Operations Center (GSOC), located in West Chester PA, is the center for the monitoring and analysis of risk affecting Qurate Retail Group (QRG) global operations. Our mission is to help protect team members and corporate infrastructure providing the business communications and updates. We provide exceptional customer service, professional response to emergency situations and display the values set forth by the CREWS Global Security Organization.

Your Impact

• Monitor and investigate alarm activity across global locations to dispatch appropriate security response teams and partners. Write, escalate and distribute incident reports.
• Use and understand the Incident Commander Program to manage incidents and events. Use command center resources (video wall, mass notification tools, set up conference bridges, ISOS Travel Tracker, badge/alarm activity screens, CCTV) to include Intrusion Detection and fire protection systems.
• Help with metric report development using multiple applications, including the access control system and visitor management system. Monitor alarm volume activity (alarm abatement) to identify hardware issues and resolutions. Report security system issues and malfunctions to ensure response and corrective action.
• Partner with QRG partners in IT/Data Center, Cyber Security, Data Privacy, Ethics and Compliance, Environmental Health & Safety, Global Security Investigations, Team Member Relations, Legal, Global Crisis Management, Global Business Continuity, Broadcast & Engineering, Talent Service Center teams. Also, coordinate with public agencies to address incidents and events at QRG locations.
• Be the primary resource during crisis events and incident escalation. Assess latest and developing information to adequately determine what group or teams are required to manage business interruptions.
  
  

What You Bring

• Access Control/Video Surveillance System experience
• Experience with International SOS resources such as Travel Tracker
• Experience conducting analysis
• Comfortable with the latest technology
• Must have a valid Driver's License
• AED/CPR/First Aid Certified (or ability to obtain within 6 months of
• employment
• Work flexible schedule to include nights, weekends and holidays
• Minimum Education: Associate degree (2 yrs.) in Criminal Justice, Business Administration or other relevant field or equivalent experience
  
  

Join us as we enrich life’s everyday moments – including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.

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