Production Support Manager

Job Description

Job Description

Full Time or Part Time :

• Full-Time

Pay Rate : Location :

• Tallahassee, FL

Language Requirements :

• Write, read, and speak English fluently.

Language Preferences :

• N / A

Job Overview :

Middle level management in data center operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and / or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Director, Data Center Operations or Operating Unit IT Executive.

In this role you will manage the daily operations of the Production Support group. Develops and implements policies and procedures for the production support function which includes operator training and development, data center scheduling, installation and re-start and recovery procedures. Monitors and reports all production outages. Performs proactive analysis on all factors impacting high availability and service level attainment. Requires interaction with appropriate IT and business unit personnel. This position requires in-depth knowledge of computer operations, monitoring and control, systems recovery and production processing control. And other duties as assigned.

Experience Requirements :

• A minimum of 7 years of IT work experience including managing team(s) responsible for production and operations support.

Experience Preferences :

Physical Requirements :

• Ability to lift light equipment or materials, generally up to 30-50 pounds.
• Adequate vision to perform tasks effectively, including close and distance work.
• Good hearing ability to effectively communicate and respond to auditory cues.

Education Requirements :

• Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Education Preferences :

Training Schedule :

Schedule :

Dress Code :

• Business Casual

Benefits :

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO (Paid Time Off)

Additional Information :

Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.