What are the responsibilities and job description for the Telecommunications Operations Manager position at Qwalifize LLC?
Full Time or Part Time :
- Full-Time
- Tallahassee, FL
- Write, read, and speak English fluently.
- N / A
- A minimum of 7 years of IT work experience including managing team(s) responsible for infrastructure / network / telecommunications operations and support in multi-platform environments.
- Ability to lift light equipment or materials, generally up to 30-50 pounds.
- Adequate vision to perform tasks effectively, including close and distance work.
- Good hearing ability to effectively communicate and respond to auditory cues.
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Business Casual
- Medical Insurance
- Dental Insurance
- Vision Insurance
- PTO (Paid Time Off)
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Job Overview :
This is a middle level management role in telecommunications operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and / or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive.
In this role you will manage the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions. Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces. Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans with those of the business. Develops and implements standards, procedures, and processes for the telecommunications group. Plans and manages the support of new technologies, performance and reliability. Defines and negotiates service level agreements. Oversees and coordinates the daily activities of the operations center. Performs a coordination role with enterprise management, vendors and customers. And other duties as assigned.
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Additional Information :
Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, ifnecessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
