What are the responsibilities and job description for the Customer Service Specialist position at Qwikkit?
Are you ready to elevate your career in customer service? Qwikkit is searching for a dedicated Customer Service Specialist to join our dynamic, rapidly expanding team. At Qwikkit, we prioritize taking care of our team, always doing the right thing, continuous improvement, company growth, and enjoying our work. We are passionate about effective communication, celebrating achievements, and collaborating to simplify the cabinet renovation process. If you thrive in a team-oriented, customer-focused, and fast-paced environment, then Qwikkit is the place for you.
What You Will Learn:
As a Customer Service Representative at Qwikkit, you will:
- Master Communication: Hone your skills in interacting with customers through various channels including phone, email, and chat.
- Exceed Standards: Strive to maintain and surpass daily, weekly, and monthly KPIs, ensuring exceptional service quality.
- Drive Improvement: Play a pivotal role in enhancing our products and services by providing insightful feedback.
- Promote Growth: Support our sales efforts through exceptional customer service, contributing directly to the growth of our company.
- Continuous Learning: Embrace opportunities to learn and improve, shaping your professional journey and our company's success.
The Impact You Will Make:
- Customer Satisfaction: Resolve customer inquiries efficiently and accurately, ensuring high satisfaction rates.
- Company Growth: Actively participate in outbound communications to acquire and retain customers, driving our business forward.
- Product Development: Share valuable customer feedback to help refine and enhance our product offerings.
- Operational Excellence: Maintain precise records and documentation, ensuring consistency and reliability in our processes.
What You Can Become:
By joining Qwikkit, you open doors to:
- Professional Development: Gain extensive experience in customer service, enhancing your skills in communication, problem-solving, and product knowledge.
- Leadership Opportunities: Lead customer training sessions and potentially take on greater responsibilities within the team.
- Career Advancement: Be part of a company that values your contributions and supports your career aspirations, providing a clear pathway to advance within the organization.
The Exciting Things You’ll Do:
- Engage with customers via inbound calls, emails, and other platforms to address their queries and concerns.
- Conduct outbound communications to support customer acquisition and retention.
- Participate in regular team meetings, huddles, and training sessions.
- Lead customer education sessions, both online and in-person.
- Research and resolve customer issues, ensuring follow-up and resolution.
- Maintain accuracy in order processing and customer interactions.
- Continuously learn about Qwikkit products and procedures, contributing to our improvement efforts.
- Utilize online resources to provide accurate and efficient customer support.
- Document deviations and share feedback to drive continuous improvement.
You Should Bring:
- 3 years of Customer Service experience or equivalent education and experience.
- Proficiency with computers, including data entry and navigating systems efficiently.
- Strong written and verbal communication skills.
- Ability to multitask effectively in a fast-paced environment.
- Commitment to accuracy in customer interactions and internal systems.
- Passion for enhancing customer experiences.
- Successful completion of pre-employment testing.