Automotive Service Customer Care Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off

Are you passionate about people and customer service? We are not just any automotive service business in Lawrence, Ks; we are the fastest growing in the area! As a family-owned organization, we pride ourselves on our unwavering commitment to quality, integrity and a deep sense of pride in a job well done. Our dedication has earned us multiple awards, reflecting our excellence in service. With our recent expansion, we’re now better equipped than ever to serve our clientele with automotive care. If you are passionate about cars and share our values, we want you on our team!



Job Description:

The primary scope of this job is to support service as the initial contact for consumers automotive needs. In this role, you will bridge communications between the service technician and the consumer through various channels including in-person interactions, phone calls, emails, texts, or messaging. As the face of the business, you will represent our values of professionalism, friendliness, and attentiveness. Patience and a customer-first attitude are essential, as you will often be helping customers through challenging and sometimes costly situations.

Key Responsibilities:

• Handle inquires for vehicle maintenance, diagnostics, or repairs.
• Document consumer concerns, take detailed notes, and ask thorough questions.
• Open service tickets and schedule appointments.
• Manage the service schedule and follow up before and after appointments
• Verify parts availability for scheduled services.
• Greet customers at drop-off, set expectations for communication during repairs/maintenance.
• Relay information to technicians, keep customers informed throughout the service process.
• Call customers with repair estimates for approval.
• Receive parts from vendors, perform data entry for service tickets.
• Handle vehicle delivery at pick-up, collect payments.
• Manage warranty claims, open service tickets, follow up on postponed or declined services.
• Order parts, close and account for repair orders and parts tickets.
• Manage customer satisfaction and business reviews.
• Present optional maintenance products to customers.

Additional Duties:

• Maintain a presentable front office environment:
• Ensure the customer lounge is tidy and stocked.
• Keep floors and windows clean, keys organized, and paperwork filed.
• Perform any additional tasks that enhance the customer experience.

Required Skills:

• Personality and excellent interpersonal skills.
• Strong communication abilities with the ability to stay calm under pressure.
• Detail-oriented
• Ability to multitask and manage various aspects of the process
• Teamwork and collaboration.
• Organization skills.
• Problem-Solving capabilities.
• Time management.

Qualifications:

• Experience in customer service, preferably in automotive or similar setting, is advantageous.
• Basic computer skills for data entry and scheduling software and proficient in modern technology.
• A proactive attitude towards enhancing experience.

What We Offer:

• Competitive salary and benefits package.
• Positive and team-oriented work environment.
• Opportunities for career growth and advancement.
• Ongoing training and professional development.

Selection Automotive

Lawrence, KS

Employment Type: Full-Time



Contact: Please submit your resume and a cover letter to Brandon Teal / teal@selectionautos.com explaining why you would be a good fit for this role.