What are the responsibilities and job description for the Customer Service Coordinator position at R & B Commercial Service Inc.?
Job Responsibilities
Manage large amounts of incoming calls
Enter service jobs into computer for dispatch
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Preferred Experience and Skills
Proven customer support experience or experience as a client service representative
Track record of being detail oriented
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $18 - $20
