What are the responsibilities and job description for the Specialist Service Desk IT position at Röchling Automotive?
Are you looking for a new challenge? Is it time to arrive where you want to be? We have grown steadily as a team, would you like to grow too? Do you have what it takes to spur game-changing innovation? Do you crave being part of the solution, while receiving training and learning opportunities? If you answered yes, we have exciting career opportunities for you Get ready to join the Röchling Automotive team and become part of the next chapter in our history. At our Akron, OH location we are searching for a:
Specialist Service Desk IT
Where we need you
In the Automotive division, you will shape the mobility of tomorrow. System solutions in the areas of Battery Solutions, Structural Lightweight, Aerodynamics and Propulsion. This means: We protect the environment while also improving the driving experience of millions of vehicles.
The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11,737 people is located in the places where our customers are – in 92 locations in 25 countries.
Specialist Service Desk IT
Where we need you
- The “Specialist Service Desk” is the first point of contact for our internal customers. S/he is working on a highly operative level and has no leadership responsibility. The primary objective is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolving incidents at the first point of contact and/or escalating the incident to one of our 2nd level teams to investigate and resolve. Throughout this process he/she remains the single point of contact with the customer, maintaining ownership of the incident and acting as the main point of contact between the customer and other support organizations, providing timely updates and ensuring the incident is given the correct level of priority and attention. The Specialist Service Desk IT Europe has a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products including:
- Windows 10
- Office 365
- iOS
- Service Management technology
- MobileIron
- Cisco call manager (EUN only)
- participation in IT projects together with colleagues across the IT areas to reach our goals within the digitalization initiative of Röchling
- We are looking for a team player with well- developed interpersonal skills, with proven ability to support a positive team environment.
- Bachelor Degree preferred (or equivalent combination of education and experience)
- Windows Client Administration
- On premise Active Directory Management
- Office 365 suite desktop support
- MDM Administration Skills Mobile Devices Support
- Experience in Service Management systems according to ITIL
- Röchling Wellness Program sponsoring run/walk programs throughout the year
- Wellness Credits - Earn up to $70/month
- Employee Discounts at Verizon, BMW, Ford, GM and more
- Continuous Improvement Program & Safety Awards
- Employee Referral Program
- Family Outings
In the Automotive division, you will shape the mobility of tomorrow. System solutions in the areas of Battery Solutions, Structural Lightweight, Aerodynamics and Propulsion. This means: We protect the environment while also improving the driving experience of millions of vehicles.
The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11,737 people is located in the places where our customers are – in 92 locations in 25 countries.
