Customer Service Specialist (Pharmaceuticals Industry)

The Customer Service Specialist is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects. The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible. This is a temporary 4-month contract.

Responsibilities

• Provide full time phone coverage (shift to be determined by management).
• Suggest new programs and or projects to promote customer service.
• Determine appropriate action to take to resolve customer issues.
• Work with Finance, Product Distribution and Customers to resolve disputes.
• Act as customer advocate in investigating and responding to complaints while suggesting necessary  process improvements to avoid recurrence.
• Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues.
• Order Management - Process customer orders accurately.
• Review inventory to determine appropriate customer order commitment.
• Administer customer return process.
• Support company Sales initiatives.
• Participating in the product launch process to ensure a positive outcome.

Qualifications

• 1 year of customer service experience in a corporate setting.
• Decision Making – Thinks through problems clearly and logically; is decisive.
• Technical and Business Expertise – Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area.
• Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback.
• Teamwork and Collaboration – Creates an atmosphere of openness and trust; collaborates, offers support and encouragement.
• Achieving Results – Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers.