What are the responsibilities and job description for the Customer Service Specialist (Pharmaceuticals) position at R&D Partners?
The Customer Service Specialist is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects. The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
This is a temporary 4-month contract.
Responsibilities
- Provide full time phone coverage (shift to be determined by management).
- Suggest new programs and or projects to promote customer service.
- Determine appropriate action to take to resolve customer issues.
- Work with Finance, Product Distribution and Customers to resolve disputes.
- Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence.
- Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues.
- Order Management - Process customer orders accurately.
- Review inventory to determine appropriate customer order commitment.
- Administer customer return process.
- Support company Sales initiatives.
- Participating in the product launch process to ensure a positive outcome.
Qualifications
Why Choose R&D Partners?
As an employee, you have access to a comprehensive benefits package including :
R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.
R&D Partners is an equal-opportunity employer.
Salary : $20 - $25
