What are the responsibilities and job description for the IT Support Intern position at Rödl & Partner?
We are currently seeking an IT Support Intern to join our Rödl Information Technology & Engineering (“RITE”) Team. RITE is an integral part of our Firm’s success. Our professionals rely on RITE to provide the tools and support to serve our clients efficiently and securely on a daily basis. If you have a passion for IT and are excited to gain hands-on experience in a helpdesk role, this opportunity is perfect for you.
This diverse role will provide qualified candidates with exposure to a broad range of IT support issues in a professional setting. You will support the IT helpdesk by resolving support tickets, building out machines, and conducting onboarding tasks amongst other duties.
Our headquarters is in Atlanta, GA and the ideal candidate would be available on-site in the Atlanta office. This will be a paid, part-time internship, preferably 3 days/week, 8 hours/day. Successful interns may be considered for potential full-time employment based on their performance and the availability of positions.
Responsibilities:
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the RITE helpdesk
- Maintain inventory of all equipment, software, and software licenses
- Help with the maintenance and repair of IT equipment
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Perform timely workstation hardware and software upgrades as required
- Conduct remote troubleshooting and support for off-site users
- Maintain records of issues and solutions in the RITE helpdesk ticketing system
Required Qualifications:
- A passion for all things IT
- Eagerness to learn and grow through hands-on experience
- Ability to prioritize tasks and manage time efficiently
- Pursuing a Bachelor’s Degree in Information Systems, Business, Communications or a related field
- Demonstrate a professional attitude and behavior in all interactions with users and team members
- Team player who is open to new challenges and tasks
- Excellent communication & customer service skills
Preferred Qualifications:
- Minimum 3.0 GPA
- Previous internship experience in a professional setting
- Technical knowledge of computer hardware, including printers, scanners, monitors, etc.
- Basic understanding of various Microsoft services, such as Microsoft Azure and Copilot
- Practical understanding of database concepts (Microsoft SQL and Access)
- Familiarity with local and wide-area networking concepts
Why Rödl & Partner?
- We keep our employees current by supplying cutting-edge technology and access to learning opportunities
- We invest in the growth of our team members through regular feedback sessions
- We recharge as a team by celebrating deadlines and gathering at organized firm events
- We applaud the achievement of both career and personal milestones for individual team members on a firm-wide basis
What makes the culture at Rödl & Partner USA unique?
Unlike firms that may hint at an international work environment, Rödl & Partner USA offers a truly global workplace. Every day, R&P employees are immersed in a diverse intercultural setting where it's common to hear colleagues or clients speaking different languages, sharing cultural traditions from their home countries, or explaining unique perspectives. Whether a team member is from the US or abroad, this inclusive culture supports the global vision established at our worldwide headquarters in Nuremberg, Germany, and drives the Firm’s success in the international marketplace.
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Get to Know Rödl & Partner:
Our focus on the accounting, assurance, and tax needs of foreign, family-owned midsized ("Mittelstand") businesses operating in the U.S. carries forward from our two founding firms. Rödl & Partner (founded in 1977 in Nuremberg, Germany) and Langford de Kock & Co. (founded in 1976 in Atlanta, GA) and their merger in 2001.
As the preferred accounting, auditing, tax, and business consulting professional services firm of German-speaking and other international entities, you will benefit from the extensive experience of our U.S. certified public accountants, as well as our bilingual staff of professionals, many of whom also carry international certifications (StB, WP, Dottori Commercialisti, CA).
At Rödl & Partner, our integrated approach to client success revolves around collaboration. We prioritize internal synergy, ensuring seamless integration across departments to guarantee holistic client support. Additionally, our thorough oversight involves equipping managers and seniors with the necessary tools for effective performance and deadline adherence. These principles underscore our commitment to excellence in client service.
Rödl Management, Inc. is an Equal Opportunity Employer.
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