PLC Services Manager

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What Apperture Offers Associates:

Apperture Solutions is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

We are seeking a highly skilled and motivated working Manager to lead our PLC Services Team. The ideal candidate will have a strong technical background in PLC systems, excellent leadership abilities, and a passion for driving team success. This role involves managing day-to-day operations, providing technical guidance, and ensuring the delivery of high-quality services to our clients.

Specific Responsibilities

• Lead and manage a team of PLC engineers, providing guidance, support, and mentorship.
• Oversee the planning, execution, and completion of projects, ensuring they are delivered on time and within budget.
• Troubleshoot and resolve complex technical issues related to PLC systems.
• Advise customers on technology selection, project execution strategy, and technical problems
• Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with our services.
• Collaborate with other departments to ensure seamless integration of PLC services with overall company operations.
• Develop resource plans for the team and allocate technical resources customer projects and sales support opportunities to meet customer requirements and maintain high resource utilization.
• Participate in sales pursuits by developing estimates and scopes of work in support of proposal development.
• Develop and implement standard operating procedures (SOPs) for services to ensure consistency and quality.
• Conduct regular performance evaluations and provide feedback to team members to foster continuous improvement.
• Monitor and manage team performance metrics, identifying areas for improvement and implementing corrective actions as needed.
• Stay updated with the latest advancements in PLC technology and industry best practices.

Required Competencies

• US Citizenship required
• Strong technical knowledge of various PLC brands and platforms.
• Excellent leadership and team management skills.
• Ability to work effectively under pressure and manage multiple projects simultaneously.
• Ability to communicate effectively with team members and clients, both orally and in writing.
• Excellent problem-solving and analytical skills.
• Strong attention to detail and commitment to quality.
• Willingness to travel as needed to support project requirements in North Carolina, South Carolina and Virginia – approximately 50%

Required Education and Experience

• Bachelor's degree in Electrical Engineering, Automation, or a related field.
• Minimum of 5 years of experience in PLC systems, with at least 2 years in a leadership role.

Preferred Experience/Competencies

• Experience with HMI/SCADA systems.
• Windows and network troubleshooting skills.
• Knowledge of applicable industry standards such as ISA and IEC.
• Experience working in FDA regulated industries and experience with computer systems validation.
• Project management certification (e.g., PMP) is a plus.