What are the responsibilities and job description for the HVAC Counter Sales I position at R.E. Michel Company, LLC?
Full Time/Non-Exempt
Location: Cumberland, MD
Reports To: Branch Manager
Attention Applicants: We are requesting that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box.
Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636
General Summary: Counter Sales position that includes answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading item(s) in customer's vehicle, and delivering a product to customer location. Uses all available resources to locate products. Maintains self-service area along with creating and maintaining branch displays. Good interpersonal skills are necessary to service customers in the branch, on the telephone, or at the delivery site. Pre-employment screening is required.
Responsibilities Include:
- Process customer orders, maintain communication with customers, and provide all necessary updates in a timely manner
- Complete customer sales by means of data entry, product verification, and payment collection.
- Provide expert-level customer service through effective communication efforts in-person and by telephone.
- Warehouse duties include shipping and receiving, order processing, delivery, and inventory.
- Ability to handle difficult situations with diplomacy and tact.
- Team player who works productively with a wide range of people.
- Can recommend alternate products based on cost, availability, or specifications.
- Build and maintain professional relationships with customers
- Multi-task in an effort to complete all responsibilities and duties in a timely and productive manner
- Basic understanding of Heating and Cooling systems (matrix).
- Knowledge of basic math skills.
- Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.
- Heavy lifting.
- Knowledge of material handling equipment in order to safely move products weighing more than 70 pounds.
- Valid driver’s license, safe driving record; ability to operate manual transmission if applicable.
Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday (half day). This is a safety sensitive position.
Successful completion of pre-employment screens is required and must be 18 years of age to operate forklift.
What is R.E Michel Company?
The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts and supplies. We operate in more than 300 locations with employees who service our customers with pride!
Why Work for Us?
We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field sales people to our corporate support staff, they represent the finest professionals in the industry.
Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting: https://youtu.be/P8qN13teMPs
R.E. Michel Company Benefit Package Includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Plans
- Wellness Discounts through Blue365
- Access to 24-Hour Nurse Advice Hotline
- Employee Assistance Program
- 401(k)
- Life and AD&D Insurance
- Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
- Short- and Long-term disability
- Critical Illness/Accident Insurance/Hospital Indemnity Insurance
- Employee Discount
- Employee Uniform Program
- Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
- Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
- Career Advancement Opportunities & On-site training courses
- Weekly Pay- Every Friday
R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
