Service Coord And Dispatcher

Job Purpose

Receives, records, and distributes work orders to service crews upon customers' requests for service by performing the following duties.

essential Duties and Responsibilities include the following. Other duties may be assigned.

Demonstrates dedicated commitment to our COMPANY PURPOSE of being "More Than You'd Expect" by exceeding the expectations of all those that we serve.

WORKPLACE SAFETY is the responsibility of all associates.  You are responsible for working in a safe manner by abiding by safety policies, procedures, and expectations, and by notifying management promptly of any unsafe conditions or concerns.

Maintains commitment to our Customer Promises by demonstrating "TEAMWORK AND POSITIVE ATTITUDE" and will apply its meaning and purpose with all others, including but not limited to, employees, customers, and vendors.

Contributes to a CREATIVE and INNOVATIVE work environment by sharing ideas and suggestions that will enhance results of a particular process or function, job or department, or overall company.

• Maintain accurate time tracking of all service technicians

• Identify appropriate technicians for job and within geographical boundaries, schedule accordingly

• Monitor time job has elapsed in order to communicate with customer if tech is running late or if technicians are in need of assistance

• Assist techs with directions and update customers account information to alleviate problem in the future

• Document scheduler by completing arrive and completion time.

• Process daily paperwork.  Match packing list with work order and cross check payroll time to actual time on job. Copy of gas check/blue card/FFI to delivery department

• Payroll entry

• Ownership of customer/technician concerns, follow thru and return calls promptly

• Ensure consistent productivity of each technician

• Schedule annual clean and service for existing customers (proactively), service contracts
• Review open work order report to assess job completions
• Liaison between technician and vendor
• Records information such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• Dispatches orders and relays messages and special instructions to mobile crews and other departments.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                           

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills                                                        

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. 

Mathematical Skills                                                             

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability                                                    

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. 

Computer Skills                                                        

To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Inventory software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually loud.

,NOTE: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.

RH Foster is an Equal Opportunity/Affirmative Action employer.  All qualified applicants are considered for all positions without regard to race, color, religion, sex, ancestry or national origin, age, sexual orientation, marital status, disability, protected veteran status or any other legally protected status.