Air Export Operations

Position Purpose

Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Export Air consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase the margin on each shipment.

Responsible for main tasks:

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Coordinating Operations with Airfreight Exports

• Ensure support documentation is available and correct.
• Book freight with Airlines and consolidators and obtain freight rates.
• Arrange pick up on behalf of the client/agent as required.
• Registration of shipments.
• Accurate completion of airway bills.
• Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.
• Reporting to customs when required.
• Ensure timely delivery to carrier’s consolidators and packing depots. Cost invoicing and collection of correct charges.
• Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Regularly review reports in order to refine and improve services to the customer.
• Review quotes and records rates to clients and prospective clients.
• Manage allocated customers using established tools (e.g. activity reports) to achieve and exceed targets.
• Trace orders and ensure that information effecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
• Keep informed of competitor activities and industry trends; attend industry related functions and seminars when required.
• Deploy information about all contact with customer and supplies to all parties.

Financial and Accounting Responsibilities

• Resolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
• Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment. Provide any supporting documentation for overdue payments.
• Ensure the department (cost center) achieves it financial and quality objectives.

Required skills and qualification/ education/ studies:

• High school graduate: some college preferred
• Knowledge of related computer applications
• Familiar with basic freight forwarding procedures
• Two - three years of previous AE experience
• Exceptional customer services skills
• Attention to detail
• Excellent Time management and problem solving ability
• Able to meet deadlines
• Shows professionalism while remaining calm under pressure
• Customer focused Excellent Communication skills
• Team orientated
• Desire to learn Ocean Exports

Salary range $55,000-$75,000