Air Export Operations

Position Purpose:

Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Export Air consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase the margin on each shipment.

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Financial and Accounting Responsibilities

• Resolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
• Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment. Provide any supporting documentation for overdue payments.
• Ensure the department (cost center) achieves its financial and quality objectives.

Coordinating Operations with Airfreight Exports

• Ensure support documentation is available and correct.
• Book freight with Airlines and consolidators and obtain freight rates.
• Arrange to pick up on behalf of the client/agent as required.
• Registration of shipments.
• Accurate completion of airway bills.
• Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.
• Reporting to customs when required.
• Ensure timely delivery to carrier’s consolidators and packing depots. Cost invoicing and collection of correct charges.
• Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Regularly review reports to refine and improve services to the customer.
• Review quotes and records rates to clients and prospective clients.
• Manage allocated customers using established tools (e.g. activity reports) to achieve and exceed targets.
• Trace orders and ensure that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
• Keep informed of competitor activities and industry trends; attend industry-related functions and seminars when required.
• Deploy information about all contact with customers and supplies to all parties.

Required skills and qualification/ education/ studies:

• High school graduate: some college preferred
• Knowledge of related computer applications
• Familiar with basic freight forwarding procedures
• Two - three years of previous AE experience
• Exceptional customer services skills
• Attention to detail
• Excellent Time management and problem-solving ability
• Able to meet deadlines
• Shows professionalism while remaining calm under pressure
• Customer focused Excellent Communication skills
• Team orientated
• Desire to learn Ocean Exports

Benefits:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Birthday Off – Celebrate your special day with an extra day off on us.
• Sick Time – Take the time you need to recover and focus on your health.
• Long-Term and Short-Term Disability Insurance – Providing financial protection if you’re unable to work due to illness or injury.
• Pet Insurance – Coverage options to ensure your furry family members are taken care of.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

Salary range: $55,000-$67,000