What are the responsibilities and job description for the Operations Supervisor position at Röhlig Logistics?
Job Summary
The Branch Manager is responsible for leading the Imports and Exports departments, ensuring smooth branch operations, and driving business growth at Röhlig Logistics. This position requires a strong understanding of logistics and freight forwarding procedures, as well as excellent leadership and management skills.
Main Accountabilities
- Coordinate daily operations, including imports, exports, and customs clearance.
- Manage a team of logistics professionals to achieve high levels of customer satisfaction and business growth.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Collaborate with HR to manage employee recruitment, training, and development.
Performance Metrics and Indicators
- Establish and manage departmental budgets and targets.
- Develop and implement business plans to achieve company outcomes.
- Monitor and analyze financial performance using established indicators and tools.
- Ensure accurate and timely accounting records and compliance with regulatory requirements.
Customer Service and Relationship Management
- Negotiate contracts with customers, suppliers, and overseas agents to drive business growth.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Pursue new business opportunities and sales development initiatives.
- Resolves discrepancies and maintains records via the Innovations and Incidents Management system.
Leadership and Team Development
- Lead, motivate, and manage operations and sales teams to achieve high performance.
- Conduct regular performance reviews and establish targets and objectives.
- Work with HR to address employee relations and training issues.
