Operations Manager - Osceola, AR

R.J. Corman is seeking for a dynamic Operations Manager to lead our team in Osceola, AR (conveniently located just one hour from Memphis, TN, and one hour from Jonesboro, AR).

If you thrive in a fast-paced environment and have a knack for leadership, this is your chance to make a significant impact in the rail industry. You'll be working in one of the largest steel mills in the U.S., adding prestige and excitement to your role.

Role Overview:

• Lead with Impact: Step into a pivotal leadership role where you’ll not only develop a robust customer base and negotiate high-impact agreements but also manage a critical operating budget. Supervise a dedicated train crew to meet and exceed customer needs in one of the most significant steel operations in the country.

Key Responsibilities:

• Champion Safety: Ensure thorough employee training and seamless communication, creating a secure and efficient work environment.
• Operational Excellence: Establish and enforce gold-standard operating procedures in line with AAR, FRA, and OSHA regulations.
• Customer Satisfaction: Be the go-to problem solver for customer complaints related to switching operations and freight delivery, maintaining on-site relations.
• Efficient Scheduling: Schedule to ensure timely and precise customer deliveries.
• Resource Management: Maintain well-functioning equipment and RJC fleet, ensuring issues are reported and resolved.
• Team Leadership: Build, train, and retain an exceptional switching crew, fostering a culture of safety and efficiency.
• Customer Relations: Cultivate and maintain strong customer relationships while optimizing daily switching activities.
• Safety and Conduct: Uphold the highest standards of safety and conduct, managing disciplinary actions as needed.
• Dynamic Growth: Embrace a role with continuous growth and learning opportunities, performing additional duties as assigned.

Skills and Experience:

• Proven Expertise: 3-5 years of train handling experience, including 2 years in a supervisory role. Basic computer skills in Microsoft Word and Excel.
• Regulatory Knowledge: In-depth understanding of transportation rules, OSHA, AAR, FRA, DOT, and company safety policies.
• Operational Savvy: Strong grasp of manpower and equipment capabilities.
• Team Builder: Ability to foster teamwork and collaborate across all levels. Engage effectively with workforce, sub-contractors, and both internal and external customers.
• Training Compliance: Identify, schedule, and ensure appropriate training for employees.
• Customer Service Champion: Strong focus on client satisfaction.

Physical Requirements:

• Frequent travel to various switching operations and customer locations.
• Ability to use computer, telephone, and mobile radio media.
•  Range from outside job-site conditions around moving locomotives, railcars, and vehicles, to indoor office settings.
• Frequent exposure to weather elements and appropriate PPE for job site visits.

Challenges and Opportunities:

• Expand Your Impact: Develop a broader customer base for switching services.
• Cultivate Teamwork: Foster teamwork within train operations and across company and corporate groups.
• Deliver Excellence: Achieve timely and effective customer deliveries, overcoming challenges with innovative solutions.

Benefits: R.J. Corman Railroad Group, LLC is committed to providing its full-time employees and their families with quality benefits. R.J. Corman offers the following:

• Medical, Dental, Vision insurance (immediate eligibility starting day one of employment)
• Company paid life insurance
• Voluntary life insurance, voluntary short-term disability, voluntary long term disability, voluntary accident insurance, voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Flexible spending account benefits
• Paid maternity leave
• 8 paid holidays
• Paid time off (accrual starts day one of employment)
• Employee Assistance Program
• 401K retirement savings plan
• Work boot allowance
• Employee referral program
• Annual tickets to My Old KY Dinner Train

R. J. Corman is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free workplace. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.